IT Helpdesk 6-12 month fixed term contract

Kia UK; Walton-on-Thames; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive brand in Walton-on-Thames is seeking an IT Helpdesk professional for 1st and 2nd line support for employees and dealers. This role demands customer-focused individuals with good organizational skills and strong knowledge of Microsoft Windows. The position offers flexible hybrid working, inclusivity, and a variety of employee benefits including a Car Lease Scheme and onsite wellness programs.

Benefits

Flexible working hours

Hybrid working

Employee Car Scheme

Free lunch every day

Private Medical Care

Annual Health Checks

Pension with enhanced employer contribution

Enhanced Maternity and Paternity Leave

Free weekly yoga and sports clubs

Onsite games and relaxation areas

Qualifications

• Some experience in a similar role.
• Strong knowledge of laptops and desktops required.
• Full clean driving license needed.

Responsibilities

• Provide ongoing support, maintenance, upgrades.
• Maintain high customer service and respond to queries.
• Prioritize and manage multiple open cases.

Skills

Customer focused

Good team player

Organizational skills

Attention to detail

Strong knowledge of Microsoft Windows 10/11 and 365

Understanding of Active Directory

Networking knowledge

Virtualisation skills

SAP knowledge

Education

Relevant qualification (preferred but not essential)

Tools

PCs

Servers

Network printers

Job description

Welcome to Kia UK!

About Us

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments and was the fourth most popular UK car brand in 2024. With 190 Kia Dealers across the country, Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle, the 2024 World Car of the Year the EV9 and the 2025 World Car of the Year the all new electric compact SUV the EV3!

Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.

People are central to Kia UK and every day is an opportunity to learn something new and to grow personally and professionally. This was recognised with Kia UK named as one of the UK’s Best Workplaces 2025 by Great Place To Work, and also ranked in the 2024 Best Workplaces for Women, Development, Wellbeing, and Manufacturing, Production & Transportation. Kia employees reported positively on areas such as working atmosphere, trust in management, corporate strategy, pride in working for the company, benefits, facilities and much more!

The Role

We are recruiting for an IT Helpdesk role on a 6-12 month FTC. This is a great opportunity for someone to provide 1st and 2nd line support for all Kia UK, Kia Bolton and Kia Ireland employees, dealers, contractors and agents with PC, Server, networking and applications/hardware problems via phone, email or onsite visits.

The following is a non-exhaustive list of responsibilities for the role:

• To provide ongoing support, maintenance, upgrades and installation of all supported software and hardware as defined by the Infrastructure Manager

• To provide 1st, and 2nd line support queries professionally and efficiently, maintaining a high degree of customer service so that ensure that all SLA’s are met

• To respond to requests for technical assistance in person, via phone, electronically

• To prioritise and manage many open cases at one time and escalate situations requiring urgent attention

• To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site

About you

• Relevant qualification is preferred but not essential

• Some experience in a similar role

• Customer focused and a good team player

• Good organisational skills and attention to detail

• Strong knowledge of Microsoft Windows 10/11 and 365

• Strong knowledge of laptops, desktops and network printers

• Understanding of Active Directory, Virtualisation, Networking, SAP

• Full clean driving license

The Benefits

Flexible working hours (core hours between 10:00am-3:00pm)

Hybrid working (up to 2 days a week remote working pro rata)

Employee Car Scheme (car lease + insurance all included from £85/month)

Onsite Chef -> free lunch every day

???? Private Medical Care (Vitality)

Annual Health Checks and free flu jabs offered onsite

Private Dental Care (Denplan, £0 excess)

Pension with enhanced employer contribution

Income Protection & life Assurance

Critical Illness Protection

24 days Annual Leave + Bank Holidays

Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, Mental Health First Aiders and more

Financial hub providing free financial guidance and support

Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)

Enhanced Paternity Leave

Free weekly yoga, football, and badminton clubs

Pool tables, dart board, and massage chairs onsite

Opportunity to get involved & give back via our charity partners

Birthday Vouchers

Celebrations such as our Spring Ball, Christmas events, Social Club and much more!

The Location

The Kia UK Head Office is based in Walton-on-Thames, just a 5 minute walk from a train station which is under 30 minutes from London Waterloo. We also have plenty of on-site parking for drivers, including EV charging ports.

There is step-free access throughout the building, but please let us know if you require any additional accessibility support and we will cater to your needs as best we can.

At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.