IT Help Desk Support

GSA Techsource; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

An international family-owned company is looking for an IT Helpdesk Support professional to provide first line technical support to their UK dealer network. You'll deliver high-quality service by troubleshooting hardware and software issues, assisting users with desktop and mobile devices, and carrying out daily IT maintenance. Strong communication skills and a proactive attitude are essential.

Qualifications

• Ability to explain technical issues to non-technical users.
• Commitment to delivering quality service.
• Experience in providing IT support.

Responsibilities

• Provide general IT support for hardware and software queries.
• Deliver technical assistance to end users.
• Troubleshoot issues with printers and copiers.
• Carry out daily IT maintenance tasks.

Skills

Strong communication skills

Solid analytical and problem solving skills

Proactive and collaborative approach

Flexibility and adaptability

High attention to detail

Job description

We’re proud to be partnering with an internationally renowned, family owned powerhouse operating across the automotive, property, and finance sectors. This organisation has an exciting opportunity for an IT Helpdesk Support professional to join their established team.

Reporting to the Helpdesk Supervisor, you’ll provide first line technical support to their UK wide dealer network, ensuring a high standard of service delivery.

Key Responsibilities:

• Provide general IT support, responding to hardware and software queries in a timely and professional manner.
• Deliver technical assistance to end users, including support with computers, mobile devices, and data dongles.
• Offer first line support for desktop and laptop users across the business.
• Troubleshoot issues with printers, copiers, and scanners.
• Carry out daily IT maintenance tasks and support activities.

What You'll Bring:

• Strong communication skills with the ability to explain technical issues to non-technical users.
• Solid analytical and problem solving skills.
• A proactive, collaborative approach and the ability to work effectively within a small team.
• Flexibility and adaptability when handling changing priorities.
• High attention to detail and a commitment to delivering quality service.