IT Help Desk Apprentice (Northallerton)

Yorwaste Ltd; Northallerton; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as an IT Help Desk Apprentice, where you'll be the first point of contact for IT needs. This permanent, full-time role offers a unique opportunity to learn and grow within a supportive environment. You'll receive hands-on training, develop essential technical skills, and gain valuable experience in troubleshooting, Microsoft 365, and networking. With a commitment to a greener future, this apprenticeship not only provides a competitive wage but also paves the way for a successful career in IT. If you're eager to learn and ready to take on new challenges, this is the perfect opportunity for you!

Benefits

20 days annual leave

1 to 1 support and coaching

Virtual e-learning

Competitive wage

Sociable working hours

Qualifications

• GCSEs in English, Maths, and IT are essential for this role.
• You will gain a Level 3 qualification in Information Communication Technician.

Responsibilities

• Provide first-line IT support and troubleshoot technical issues.
• Manage user records and assist with device setup and maintenance.

Skills

Troubleshooting

Communication

Problem-solving

Technical Support

Microsoft 365

Networking

Active Directory

Education

GCSEs in English

GCSEs in Maths

GCSEs in IT

Level 3 qualification in Information Communication Technician

Tools

IT Ticketing System

Windows OS

iOS and Android Devices

Job description

Contract: Permanent, full-time position with hybrid working

Location: Yorwaste Head Office, Northallerton

Start Date: January 2025

Yorwaste is looking for a motivated and solutions-focused individual to join our team as an IT Help Desk Apprentice. In this role, you’ll be the first point of contact for our team’s IT needs, learning to troubleshoot and solve technical issues while providing excellent service.

You can expect:

• A competitive, living wage apprenticeship
• Sociable hours, working Monday to Friday, usually 8:30am until 5:00pm
• 20 days’ annual leave per year (plus bank holidays)
• An employer committed to creating a cleaner, greener future
• Earn a salary while developing your professional skills

As an IT Help Desk Apprentice, you’ll work alongside team members to gain practical experience in supporting Windows desktops and laptops, handling mobile devices on iOS and Android, and using Microsoft 365 products. You will also gain an understanding of networking, Microsoft 365 administration, and managing user access in Active Directory. Throughout the apprenticeship, you’ll develop your communication, documentation, and problem-solving abilities.

We are looking for someone eager to learn, take on new challenges, and adapt quickly to new responsibilities. You’ll be resilient, organised, and able to handle fluctuating workloads while maintaining a calm, friendly approach when supporting colleagues across different sites.

This hands-on role offers daily opportunities to expand your technical knowledge. You’ll learn to update our IT ticketing system, manage user records, set up new devices, and maintain IT asset records. With training and support, you’ll gain confidence in responding to IT requests, working both independently and within the team to positively impact staff across various company locations.

It is essential you have:

• GCSEs in English (Grade 5 / C, or above), Maths (Grade 4 / C, or above), plus an IT subject
• A UK Drivers Licence, with the ability to travel to our sites in North Yorkshire
• Over the age of 16, with valid residency status and the right to work in the UK

What to expect:

As an IT Help Desk Apprentice at Yorwaste you will work towards obtaining a Level 3 qualification in Information Communication Technician. With a course duration of approximately 18 months, you will develop strong communication skills, the ability to prioritise, problem-solve and make decisions in the professional workplace.

We believe in your journey, which is why your employment with Yorwaste is on a permanent basis, with progression to the role of IT Help Desk Technician on successful completion of your apprenticeship.

• 1 to 1 support and coaching with an allocated tutor
• Virtual e-learning through Smart Classroom
• Apply learning straight into the workplace to gain practical experience

Initially, training and induction to the role and team will be conducted in person, with the option to transition to a hybrid working model over time.

Key Dates

Closing date for applications is midnight on Tuesday 3rd of December 2024

Interviews are planned to take place on Thursday 12th and Friday 13th of December 2024, in-person at our offices in Northallerton.

How to Apply

To apply please complete the online application form and upload a current CV, as well as a one-page supporting statement.

Please ensure that your CV is current and includes your contact details and all relevant qualifications. In your supporting statement, please explain your motivation for applying, and how you feel you meet the criteria outlined in the job description.

For alternative means of application, additional support, or for an informal discussion about this role, please contact Danielle at [e-mail], or call on 07977 743718.

To be considered for this role, in-line with UK Apprenticeship regulations, you must have a valid and eligible residency status and the right to work in England. This should cover the entire expected term of learning (18 months), and residency held for a minimum of 3 years.

We reserve the right to remove this vacancy before the proposed deadline in the event of the position being filled, or a high number of applications are received.