IT Hardware Technician

Frasers Group; Mansfield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Mansfield is seeking an IT Support Technician to provide hardware support across the business. This office-based role entails building and maintaining IT hardware, ensuring optimum uptime, and supporting teams through ticket resolution. Ideal candidates should have a strong passion for IT, problem-solving skills, and experience with Windows environments. A rewarding benefits package and career growth opportunities await the successful candidate.

Benefits

Reward and recognition scheme

Fitness program

Employee wellbeing support

Workplace events and networking opportunities

Qualifications

• Clear passion for a career in IT and looking to grow with the business.
• Able to understand problem trends and escalate where necessary.
• Good knowledge of IT hardware.

Responsibilities

• Provide IT hardware support via ticketing systems.
• Build, repair, and maintain IT hardware for optimum availability.
• Maintain company asset register and lifecycle.

Skills

IT hardware support

Problem-solving skills

Solution-oriented mindset

Knowledge of Windows desktops and servers

Hands-on experience with IT hardware repair

Tools

Cisco networking hardware

Job description

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At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

Our vision-we are building the worlds most admired and compelling brand ecosystem

Our purpose– we are elevating the lives of the many with access to the world’s best brands and experiences

At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

• Think without limits- Think fast, think fearlessly, and take the team with you
• Own itand back yourself- Own the basics, own your role and own the results
• Be relevant-Relevantto our people, our partners and the planet

Are you ready to join the Fearless?

Working in our purpose built IT Workshop, you will take responsibility ofhardware queries and requeststhat come from our head office, stores and warehouses across the UK and beyond:

• ProvidingIT hardware support to all aspects of the business via our ticket systems, loggingdetailed information about each issue
• Building, repairing, updatingand maintaining allIT hardware across the business to ensure optimum uptime and availability
• Maintaining the company asset register and ensuring the IT asset life cycle from receipt through to disposal
• Assisting the broader IT teams with preparation and delivery of hardware for implementation
• Writing and updatingtechnical documentation to ensure the team is kept up to date with knowledge
• Confidently owning end user tickets right through to resolution

This is an office based role with the team following a shift pattern within the hours of 8am-5pm and 9am - 6pm, including weekend work on a 1 in 4 weeks basis.

What we are looking for:

• Clear passion for a career in IT and looking to grow with the business
• Able to understand problem trends and escalate where necessary
• Solution orientated mindset
• Good knowledge of IT hardware
• Hands-on experience with IT hardware repair and testing
• Experience with Windows desktops and servers

While not necessary, the below would be desirable:

• Knowledge of Cisco networking hardware
• Experience in an IT support or configuration role

Along with your benefits package we also offer a wide range of perks for our colleagues:

Reward, Recognition and Opportunities

Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have thought without limits, owned it or been relevant.

Fearless 1000– By October 2025, we want our share price to hit £10. If that happens for 30 or more consecutive trading days, all colleagues across the business will receive a bonus! The top 1000 performers in the company will receive unprecedented bonuses, worth from £50,000 to £1million! Senior leaders across the business nominate these performers twice a year for embodying our core values and delivering exceptional performance*.

*subject to terms and conditions

Frasers Festival– an event like no other! Our Frasers Festival is our celebration for Head Office and Retail Staff across the UK and Europe – hosting a MEGA brand village, guest speakers from the world's biggest brands, evening entertainment,the ultimate Frasers Fearless Fitness Challenge and much more.

CEO Sessions –Once a quarter we offer 20 employees the opportunity to attend our “CEO Sessions” ran by our CEO and leadership team. Employees have the chance to connect, network and submit questions around specific topics such as our Sports or Luxury business.

Retail Reconnect –In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, Head Office employees will gain insights by spending two days in one of our stores or the Warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work.

Employee Welfare

Frasers Fit– Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free.

Retail Trust– We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support.

What’s next?

Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter- this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.