IT Hardware Engineer

Jago Consultants; Lancing; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT company based in Worthing is looking for an IT Hardware Technician to join their team. This role focuses on supporting retail clients and involves diagnosing technical issues. The position offers opportunities for professional development and is ideal for those eager to advance their IT careers.

Qualifications

• Minimum 1 year experience in a similar IT role.
• Strong customer care and client-facing skills.
• Excellent verbal and written communication skills.

Responsibilities

• Providing IT support to retail clients.
• Stock receipting and management.
• Imaging and promotional support.

Skills

Customer Care

Verbal Communication

Written Communication

Problem Solving

Teamwork

Tools

Microsoft Windows 7 to 10

Office 2013 to 2019

Job description

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Our client is a successful, privately owned IT company based in the Worthing area. They have an exciting opportunity for a forward-thinking IT Hardware Technician to join their expanding team.

This is a fantastic opportunity for someone looking to progress within a successful, well-established company offering continued training and development.

Our client is looking for a Hardware Engineer with 12 months plus experience in diagnosing and resolving software and hardware issues on laptops and desktop computers.

This will be a customer-facing role, as the successful candidate will be based in our retail unit providing IT support to retail clients. Additionally, you will support the company’s Managed Service department in provisioning new equipment for clients. This role offers a great opportunity to develop a career in IT with multiple progression paths available, with extensive training and certification on offer.

A summary of your daily duties will include:

• Front of House, off the street sales & support
• Stock receipting and management
• Imaging
• Promotional support

General Skills & Experience

– Minimum 1 year experience in a similar IT role; ideally in a commercial environment, but consideration will also be given to academic experience

– Strong customer care and client-facing skills

– Excellent verbal and written communication skills

– Excellent telephone manner

– Organized, focused, and rigorous

– Proven problem-solving skills

– Desire and ability to develop new skills on the job

– Strong team focus and ability to work with and without direct supervision

Technical Skills

– Knowledge of Microsoft Windows 7 to 10

– Office 2013 to 2019

– PC hardware troubleshooting and optimization

– Knowledge of Windows Deployment Services (desirable but not essential)