IT Field Technician

Focus Resourcing; Gloucester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A national IT Service Provider is seeking an experienced IT Field Technician in Gloucester to diagnose and resolve technical issues at customer sites. The role offers a salary of £24,200 plus weekend overtime and excellent benefits, including healthcare and company pension. Ideal candidates will have strong IT maintenance experience and excellent customer service skills.

Benefits

23 days holiday plus bank holidays

Private healthcare through BUPA

Company pension

Company van provided

Significant travel expenses covered

Qualifications

• Excellent experience in IT maintenance and fault diagnosis.
• Strong customer service skills and effective communication.
• Flexible in terms of hours and location requirements.

Responsibilities

• Diagnose and resolve EPOS, network, and business system issues.
• Capture evidence and compile clear, actionable reports.
• Coordinate fixes by liaising with management and third parties.
• Mediate IT solutions between various stakeholders.
• Ensure accurate stock tracking and report completion.
• Keep stakeholders informed and updated at all times.

Skills

IT maintenance and fault diagnosis

Excellent Customer Service

Effective communication

Flexibility in hours and location

Health and safety compliance

Full clean driving license

Clean DBS

Job description

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Gloucester, Oxford, Worcester area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Covering the South West / Lower West Mids region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.