IT Field Support Technician

Stratospherec Ltd; East Midlands; On-site; GBP 31,000; Full time

Job description

IT Field Support Technician - Leading UK Children’s Services Provider – Leicestershire - Up to 31K plus bens

My client, who is a leading nationwide Children’s Services provider, has a wonderful opportunity for a highly motivated, friendly and supportive IT Field Support Technician to join its team. If you are an experienced IT Field Support Technician with strong skills in 1st and 2nd line support, network configuration, and troubleshooting, who would be confident travelling to maintain and setup new sites when required, then this is an absolutely brilliant opportunity where your work will make a real difference!

If you are an IT Field Support Technician with at least one year’s commercial experience who would enjoy being mobile and helping colleagues at all levels based at the company’s various sites with their IT and networking, then this is a role where your expertise will bring about positive change to the lives of young people across the UK, as you help to set up and maintain this company’s sophisticated IT infrastructure by providing high-quality remote and on-site support to the company’s users across all its sites nationwide.

In this role, you will work closely with the Network & Field Operations Manager and other IT Support Team members to ensure the smooth running of the IT service. With travel to sites mid-week, the remainder of your week will be spent at the Leicestershire HQ helping the helpdesk to resolve 1st and 2nd line support tickets, including providing remote and telephone support to end users.

Key Responsibilities

• Helping the helpdesk to resolve 1st and 2nd line support tickets, including providing remote and telephone support to end users.
• Assisting with setting up staff and education computers, phones, and networking equipment for new sites.
• Assisting the helpdesk with user administration tasks on the company’s IT Systems.
• Being available to travel to the company’s other sites if faults cannot be resolved remotely.
• Providing remote and on-site network support and maintenance.
• Completing other tasks as deemed necessary by the IT Service Manager, Network & Field Operations Manager, and Head of Group IT.

Essential Key Skills and Experience

• A good understanding of Microsoft Desktop Operating Systems and Active Directory and Windows Domain based networks.
• An ability to work with members of staff at all levels, as well as unsupervised and under your own initiative prioritising work accordingly.
• A methodical approach with an ability to be thorough in your analysis of technical problems and able to solve them accordingly.
• A good understanding of Microsoft Office 365 and other commonly used software applications.
• An excellent understanding of TCP/IP computer networking, LANs, VLANs, Subnets, etc.
• An excellent understanding of wireless networking technology, such as SSIDs, WPA security, etc.
• Ideally, you will have a networking qualification (CompTIA N+, CCENT, CCNA). If you do not possess this, then a willingness to study and attain one or more of these qualifications is essential.

Desirable Key Skills and Experience

• Have experience and understanding of Helpdesk Ticket systems with a basic understanding of Microsoft Server Operating Systems.
• Have a basic understanding of database structure and usage.

This role offers a starting salary up to 31K plus extensive benefits. Please reach out as soon as possible to find out more about this exciting opportunity.