IT Field Support Engineer / Onsite Second Line Technician

AWD online; London; On-site; GBP 32,000 - 34,000; Full time

Job summary

AWD online is seeking an Onsite IT Field Support Engineer to provide deskside support for a leading Managed Service Provider in Battersea, London. The role includes troubleshooting end-user issues, managing Active Directory, and ensuring client satisfaction. The ideal candidate should possess excellent client-facing skills, a good understanding of Windows OS, and flexibility for onsite support with some travel. Benefits include a competitive salary, bonuses, industry-recognized training, and generous holiday allowances.

Benefits

Inclusive work environment

Industry-recognized training and certifications (sponsored)

Personal development time via Pluralsight

23 days holiday plus bank holidays

Day off on your birthday

Qualifications

• Experience in remote and deskside support.
• Flexibility for overnight stays at client sites.
• Passion for helping non-technical users.

Responsibilities

• Resolving level 1 and 2 support cases.
• Managing client expectations throughout troubleshooting.
• Performing system maintenance such as patching and upgrades.

Skills

Client-facing skills

Technical troubleshooting

Windows OS understanding

Basic networking

Tools

RMM

InTune

Active Directory

Job description

Onsite IT Field Support Engineer who has good IT troubleshooting and user-facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider.

SALARY: £32,000 - £34,000 per annum (depending on experience) with up to £2,000 Bonus + Benefits

LOCATION: Battersea, London (SW11)

You will be based on a client site in Battersea, London, with travel once a month to regional sites in Evesham and Worcester. This will be 2 days per month, with expenses reimbursed for travel and accommodation booked by the company.

JOB TYPE: Full-Time, Permanent

ONLINE TEST: To be considered, you must complete an online test to compare your skills with other applicants. Reach the pass mark, and you’ll be invited to the next stage of the interview process.

JOB OVERVIEW

We have a fantastic job opportunity for an Onsite IT Field Support Engineer with good troubleshooting and user-facing skills to provide onsite deskside technical support.

As the Onsite IT Field Support Engineer, you will provide desktop support, respond to first and second line service tickets, escalate issues as needed, and coordinate with third-party vendors for warranty repairs.

DUTIES

Your responsibilities include:

• Resolving level 1 and 2 support cases related to end-user issues, infrastructure, and projects
• Managing client expectations throughout troubleshooting
• Resolving incidents related to Mail/Office 365, connectivity, VIP incidents, file restores, remote access, password resets
• Performing system maintenance such as patching and upgrades
• Managing Active Directory (Entra ID), including user management, password resets, Group Policy, and onboarding/offboarding processes
• Using support tools like RMM and InTune

CANDIDATE REQUIREMENTS

The ideal candidate will have:

• Experience providing remote and deskside support
• Excellent client-facing skills
• Good understanding of Windows OS and basic networking
• A passion for helping people and explaining technical concepts to non-technical users
• Flexibility for overnight stays at client sites

BENEFITS

• Salary up to £34,000 plus up to £2,000 bonus
• Inclusive work environment
• Industry-recognized training and certifications (sponsored)
• Personal development time via Pluralsight
• Wide range of benefits
• 23 days holiday plus bank holidays, increasing with service
• Day off on your birthday

And more!

APPLY TODAY…

By submitting your application, you consent to us sharing your details with our client for this role.

JOB REF: AWDO-P13606

Full-Time, Permanent positions available in Battersea, London. AWD online provides multi-job board advertising and CV sourcing services.

AWD online specializes in candidate sourcing and vacancy advertising on multiple job boards on a non-commission basis. AWD online operates as an employment agency.

Visit us at http://www.awdo.co.uk