IT Field Services Engineer / Infrastructure Support Engineer

AWD online; London; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading company in London is seeking an Onsite IT Field Support Engineer to deliver exceptional deskside support within an educational establishment. The candidate will have advanced skills in networking and troubleshooting, and will benefit from industry-recognized training and career development opportunities.

Benefits

Inclusive work environment

Sponsored training and certifications

Personal development time

Pension and life insurance

23 days holiday plus bank holidays

Birthday off

Qualifications

• Skilled in managing, maintaining, and securing networks.
• Experience with DHCP, DNS, and network monitoring.
• Ability to troubleshoot and resolve issues efficiently.

Responsibilities

• Provide deskside support and log incidents.
• Keep systems current through updates and best practices.
• Train and support users on network and system aspects.

Skills

Network skills

Wi-Fi skills

Routing

DHCP

DNS

Printer setup

VOIP experience

Apple Mac OS

Windows OS

Tools

Meraki networking

NinjaOne

Google Workspace

Papercut Hive

3CX

Hikvision CCTV

Net2Pro

Bodet lockdown

Job description

Onsite IT Field Support Engineer with advanced routing, network, and Wi-Fi networking skills, along with excellent infrastructure and troubleshooting experience, is required to provide onsite deskside technical support at an educational establishment for a multi award-winning Managed Service Provider based in the City of London.

SALARY: £40,000 - £50,000 per annum + Benefits (see below)

LOCATION: London

JOB TYPE: Full-Time, Permanent

ONLINE TEST: To be considered, you must complete an online test to compare your skills with other applicants. Reach the pass mark to proceed to the next interview stage.

JOB OVERVIEW

We have a fantastic new opportunity for an Onsite IT Field Support Engineer with advanced routing, network, and Wi-Fi skills, and excellent troubleshooting experience.

As an Onsite IT Field Support Engineer, you will work at a dedicated client site (an educational establishment in London), providing face-to-face infrastructure support and 1st/2nd line support.

This role offers additional training, support, and career development opportunities within an industry-leading company.

DUTIES

Your responsibilities include:

• Managing, maintaining, and securing networks and systems, ensuring reliability, security, and compliance with IT governance standards.
• Keeping systems current through updates and industry best practices.
• Providing training and support to users and team members on network and system aspects.
• Delegating routine management tasks to team members for efficiency and knowledge sharing.
• Providing deskside support, logging incidents, and requests.
• Troubleshooting and resolving issues with Microsoft desktop OS.
• Supporting onboarding and offboarding processes for hardware and software.
• Escalating and liaising with vendors for customer-specific application issues.
• Managing time effectively for productivity.
• Providing regular updates to customers via appropriate channels and the service management platform.
• Maintaining high-quality incident documentation.
• Following company processes aligned with ITIL standards.

CANDIDATE REQUIREMENTS

• Network, Wi-Fi, advanced routing, DHCP, DNS, and network monitoring skills.
• Experience with Windows and Apple Mac OS.
• Knowledge of email and productivity systems.
• Printer setup and management skills.
• VOIP telephone system experience.

Tech Stack

• Meraki networking
• NinjaOne network management and monitoring
• Google Workspace
• Papercut Hive printing
• 3CX telephone system
• Hikvision CCTV
• Net2Pro access control
• Bodet lockdown

BENEFITS

• Inclusive work environment
• Industry-recognized training and certifications (sponsored)
• Personal development time via Pluralsight
• Company benefits including pension and life insurance
• 23 days holiday plus bank holidays, with additional days based on service
• Day off on your birthday

And more!

APPLY TODAY…

By applying, you consent to your details being shared with our client for recruitment purposes.

JOB REF: AWDO-P13667

Full-Time, Permanent IT roles in London. Multiple job boards and CV sourcing services provided by AWD online.

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