IT Field Service Technician

Ingersoll Rand; Redditch; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in flow control seeks an IT Support professional for their Redditch office. This role involves providing first and second line support, troubleshooting, and managing IT incidents for a diverse user base across the UK and Ireland. Candidates should be self-motivated with strong communication skills and some experience with software tools like ServiceNow and Active Directory. Comprehensive company benefits include holiday pay, health plans, and professional development opportunities.

Benefits

25 Days Holiday + 8 Bank Holidays

Westfield Health Medical Cash Plan

Death in Service Benefit of 4 x salary

Cycle scheme

Electric Car Scheme

10% of salary in shares

Costco Gold Company member

Qualifications

• Experience with desktop support and Windows environments is essential.
• Excellent communication skills required, both written and verbal.
• Self-motivated and able to manage multiple tasks.

Responsibilities

• Responsible for 1st & 2nd line desk side support and ticket management.
• Troubleshoot software & hardware issues and manage incidents.
• Assist with basic networking tasks and device management.

Skills

Troubleshooting

Active Directory

ServiceNow

Communication

Customer Service

Problem Solving

Tools

MS Office (O365)

PXE Boot

Job description

Social network you want to login/join with:

Redditch (office based) with remote support expected for the user base around the other UK and Ireland facilities.

About Us

Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses.

Responsibilities

• You will look after software & hardware troubleshooting, ticket coordinating/ ticket triaging & ticket assignment, walk ups & basic active directory management.
• You will work in a predominantly Windows based environment.
• Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
• Support all compliance requirements the site has with various vendors.
• Management solutions, and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
• Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
• Escalation of incidents and tickets to line manager 3rd line support where necessary
• Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.
• Basic network competency to be able to check connectivity, routing, assist with troubleshooting etc.
• Ability rack and stack networking equipment and servers in as well as work with the relevant towers under guidance when troubleshooting and working on upgrades.
• Able to patch devices and ports where required.
• Complete workload activities in line with the businesses Service Level Agreements.
• Complete all training requirements as specified within the organisation.
• Retire and dispose of hardware in line with company policy.
• Must be comfortable working on t heir own with excellent problem solving skills.

Basic Qualifications

• Experience with MS Office (O365 and previous)
• Experience using Active Directory.
• Experience using ServiceNow.
• Knowledge of PXE Boot/imaging and windows desktop deployments.
• Basic server side tasks (file shares, print management)

Travel & Work Arrangements/Requirements

Fully site based

• Excellent communication at all levels, both written and verbal.
• Self-motivated, driven and able to work with minimum guidance.
• Customer facing with suitable soft skills to provide a first-class IT Service Delivery, by telephone, email and in person.
• Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.

What we Offer

• 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
• Westfield Health Medial Cash Plan Cover
• Death in Service Benefit of 4 x salary
• Cycle scheme (After probation period)
• Electric Car Scheme (After 1 year employment)
• 10% of salary in shares after 1 year of employment
• Costco Gold Company member, allowing employees to join.