IT Field Maintenance Engineer

Concorde Technology Group; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology group offers an exciting opportunity for an IT Field Maintenance Engineer. This role combines technical troubleshooting and customer service skills while working at various client sites in South Wales. Candidates should have 3-5 years of relevant experience and formal ICT qualifications, along with excellent communication skills.

Benefits

25 days holiday and Bank Holidays

Company vehicle

Pension Scheme

Personal Insurance policy

Tailored professional and personal development plan

Up to 10 days training per annum

Paid holiday for birthdays

Referral scheme

Qualifications

• Minimum of 3-5 years relevant experience in a similar Engineering role.
• Strong troubleshooting skills and printer repair expertise required.
• Knowledge of various printer brands and PC hardware/software experience.

Responsibilities

• Responding to service calls on client sites and resolving technical faults.
• Conducting comprehensive preventative maintenance as needed.
• Maintaining regular communication regarding ticket status.

Skills

Communication

Customer Service

Troubleshooting

Education

Formal Computer and ICT qualifications

Tools

Alpha

Dell servers

HP servers

Job description

Concorde Technology Group have an exciting opportunity for an experienced IT Field Maintenance Engineer to join our team based both remotely and at customer sites in South Wales and surrounding Areas.

The successful candidate will be required to work in the field as part of a team and as a lone worker. Showing an ability to demonstrate outstanding communication and customer facing skills. They will be required to work within strict customer driven SLAs and must have a minimum of 3-5 years’ experience in a similar IT maintenance position role. The package will be based on the experience but will include a company issued vehicle within the salary.

Working at a range of engineering customer sites located primarily in South Wales but on occasion you may be expected to travel further afield.

The role is 37.5 hours per week Monday through Friday with an hour lunch break, this role also requires you to provide cover on an out of hours rota, which attracts an enhanced payrate.

Main Duties:

• Responding to service calls on client sites.
• Using company systems to provide real time updates on status of ticket and location.
• Resolve complex technical faults maintaining regular communication with the company.
• Conduct comprehensive preventative maintenance as and when requested ensuring that full activity records are documented.
• Develop and maintain an in-depth technical knowledge of company products, services and solutions.
• Stock take customer spare parts held
• Ensure strict adherence to SLA when dealing with customer tickets/calls.

Qualifications and Skills

A good understanding of the English language, both spoken and written. The successful candidate must be articulate and have excellent interpersonal communication skills.

• Formal recognised Computer and ICT qualifications and experience of Alpha, Dell and HP servers an advantage.
• Minimum of 3 - 5 years relevant experience from a similar Engineering role. Vendor accreditations from HP, Lenovo and Dell would be advantageous.
• Strong troubleshooting skills required.
• Printer repair and an understanding of mechanical print process is essential.
• Printer driver and connectivity- local & network experience is required.
• PC hardware/software experience required.
• Server Hardware experience required.
• Excellent customer service & client interfacing skills essential.
• Knowledge of the following types of printers - Hewlett Packard, Sharp, Xerox and Kyocera, Canon, Printek, Oki, and Tally would be an advantage.
• Software basic skills would also be an advantage
• To be a Company Ambassador representing the company with a high standard work ethic.
• To be flexible & willing to carry out additional duties as & when required.
• To Adhere to Group Information Security Policy
• Working to ISO9001 and ISO27001 standards at all times
• Any other duties as required

Benefits Include:

• An industry matching salary as well as 25 days holiday and Bank Holidays
• Pension Scheme.
• Personal Insurance policy.
• A tailored professional and personal development plan.
• Receive up to 10 days training per annum, relevant to your position including Passport to Safety.
• Birthdays off as a paid holiday
• Referral scheme for bringing superstars to the business.
• Company vehicle

• You will also be required to have a full UK driving license as driving will be a key part of the role.
• Please note that references and a CRB check will be required for the successful candidate.
  
• Passport to Safety qualification and site inductions will be required for attending some customer sites
  

If you’re seeking an exciting and challenging role where you can use your skills and learn new ones, whilst influencing the success of growing business then apply now and one of our Internal Recruiters will contact you, to discuss your experience and skillset.

Further information on the Concorde Technology Group can be found atwww.tctg.co.uk

Concorde Technology Group are an equal opportunities employer and welcome applications from all sectors of the community.

NO AGENCIES PLEASE