IT Field Engineer - ServiceDesk

iO Associates; Borehamwood; On-site; GBP 35,000; Full time

Job summary

A leading healthcare group is seeking an IT Field Engineer to provide on-site IT support, ensuring efficient tech-driven healthcare delivery. The successful candidate will manage stakeholder relationships, reduce ticket volumes, and require strong expertise in Windows 10, Microsoft 365, and networking. If you have the necessary skills and certifications, this role offers a competitive salary of £35,000 plus benefits.

Qualifications

• Strong experience with Windows 10 and Microsoft 365.
• Solid networking knowledge focusing on LAN/WAN and WiFi setups.
• Excellent problem-solving and communication skills are essential.

Responsibilities

• Provide on-site IT support and reduce ticket volumes through proactive visits.
• Maintain strong stakeholder relationships across allocated sites.
• Collaborate with internal teams and vendors for effective IT service delivery.

Skills

Windows 10

Microsoft 365

Active Directory

Networking knowledge (LAN/WAN)

WiFi setup

Endpoint troubleshooting

Problem-solving

Communication

Multitasking

Education

Certifications: MS-100, MD-101, Network+, ITIL 4, RITTech

Job description

IT Field Engineer - ServiceDesk

Stoke-on-Trent

£35,000 + benefits

iO Associates is partnering with a global healthcare group to find an IT ServiceDesk Field Engineer.

You'll act as the key link between the site and IT teams, resolving local issues and supporting the development of on-site IT services to enable efficient, tech-driven healthcare delivery.

Responsibilities:

• Provide on-site IT support and reduce ticket volumes through proactive visits.
• Act as regional IT escalation point and support key projects and site setups.
• Maintain strong stakeholder relationships across allocated sites.
• Ensure accurate ticket logging, asset tracking, and change compliance.
• Collaborate with internal teams and vendors for effective IT service delivery.

Requirements:

• Strong experience with Windows 10, Microsoft 365, Active Directory, and printer support
• Solid networking knowledge (LAN/WAN), WiFi setup, and endpoint troubleshooting
• Excellent problem-solving, communication, and multitasking skills
• Certifications: MS-100, MD-101, Network+, ITIL 4, RITTech; experience with ITIL practices (desired)

If you're excited to lead technology innovation at a global leader in healthcare, please apply now.
Alternatively, feel free to reach me directly at h.barmi @ ioassociates . co . uk.