IT Field Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking a Field Technician to join their team. This role involves assisting with installations and providing technical support, contributing to crucial public sector services. The position offers opportunities for career development and comes with a range of benefits including a company vehicle and medical insurance.

Benefits

Company Vehicle

Medical Insurance

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Demonstrable experience in assisting with installation.
• Knowledge of network infrastructure products.
• Ability to manage and close incidents effectively.

Responsibilities

• Assist with the installation of equipment and materials.
• Provide technical support for installed solutions.
• Manage and escalate issues related to ongoing incidents.

Skills

Installation Assistance

Technical Support

Problem Management

Workflow Management

IP Experience

Network Infrastructure Knowledge

Job description

Job Title: Field Technician

We are looking to recruit IT Field Engineers to join our team in the Republic of Ireland. You will need to qualify for Garda clearance to work for us and be willing to travel to customer sites and our head office in Dublin when needed.

This is a great opportunity to work for a company that delivers services to our public sector customers and plays a part in keeping the country safe and saving lives.

We want to hear from you if the following sounds like you:

• Demonstrable experience in assisting with the installation of equipment and materials using latest contract manuals and procedural documents, adhering to quality and time standards under the guidance of the Project Lead Engineer / Field Engineer.
• Providing technical support for installed solutions.
• Escalating issues via Field Engineer / Senior Engineer to Problem Management for ongoing incidents of similar nature.
• Reviewing open incidents daily for your region and actively managing your workflow to close them out.
• Ideally, IP experience and knowledge of network infrastructure products / PCs.

What we offer at Telent:

A career at Telent offers opportunities across sectors, roles, technologies, and customers, allowing you to develop, learn new skills, and make an impact. We are committed to creating an inclusive culture that respects and values diversity, enabling everyone to thrive at work.

Additional benefits include:

• Company Vehicle
• Medical Insurance
• 34 days holiday, including public holidays, with options to buy or sell five days annually
• Company pension scheme
• Family-friendly policies
• Occupational health support and wellbeing portal
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme

About Telent:

Telent is a leading technology company specializing in the design, build, support, and maintenance of mission-critical communications and digital infrastructure in the UK. Our work helps connect communities using cutting-edge technology and innovation. Joining us means making a real impact and fulfilling your potential within a team of over 3,000 dedicated professionals.

Our Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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