IT Field Engineer Coordinator (North)

Elysium Healthcare Limited; Borehamwood; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Annual leave

Pension

Life Assurance

Parking

GP access

Job summary

Elysium Healthcare is seeking an IT Field Engineer Coordinator (North) to lead a regional team of Field Engineers and provide hands-on support across multiple hospital sites. You will act as the primary escalation point, drive incident resolution, and collaborate with IT Service Delivery to improve uptime and user experience.

The role combines leadership with field engineering expertise, ensuring reliable hardware, network deployments, and clinical applications are maintained.

Qualifications

• Experience delivering IT services in a healthcare setting.
• Proven leadership and mentoring of field engineers.
• Strong incident management and service improvement mindset.

Responsibilities

• Provide day-to-day IT support across designated sites with planned visits.
• Lead, mentor, and develop a team of Field Engineers for performance and service excellence.
• Resolve incidents, manage escalations, and coordinate IT projects on site.

Skills

Leadership

Customer service

IT service management

Problem solving

Stakeholder management

Education

ITIL v4 Foundation

CompTIA Network+

Microsoft Windows Qualification

RITTech / BCS Chartered qualification

Management or Leadership qualification

Tools

Active Directory

Office 365

LAN/WAN/Wireless

Job description

Are you an experienced IT professional with strong leadership skills and a passion for delivering excellent customer service? Join Elysium Healthcare as an IT Field Engineer Coordinator (North) to lead and support a team of IT Field Engineers, ensuring the delivery of high-quality IT services across our northern region.

This is a fantastic opportunity to combine technical expertise with people leadership, acting as the key link between our sites, IT Service Delivery teams, and wider IT functions. You'll play a crucial role in ensuring our hospitals and services have the reliable technology and support they need to deliver outstanding care.

As IT Field Engineer Coordinator, you will lead, mentor, and develop a team of Field Engineers, ensuring they provide responsive, professional, and customer-focused support across multiple locations. Alongside your leadership responsibilities, you will also provide hands‑on field engineering support to a number of designated sites, helping to resolve incidents, support technology improvements, and maintain critical IT infrastructure.

You will act as the primary escalation point for Hospital Directors, site leadership teams, and key stakeholders, taking ownership of complex incidents and ensuring issues are resolved effectively and communicated clearly. Through regular site visits and close collaboration with operational teams, you will help identify opportunities to improve IT services, enhance user experience, and support business objectives.

The role is critical to maintaining the performance and reliability of Elysium's IT services, including supporting hardware deployments, network setups, system configurations, and key clinical and business applications. You will coordinate resources, manage workflows, and ensure your team is equipped with the tools, training, and support required to deliver an exceptional service.

Working closely with colleagues across IT, you will drive continuous improvement, monitor service performance, manage escalations through to resolution, and ensure high levels of customer satisfaction across the region. Your leadership will help minimise downtime, improve service reliability, strengthen security, and support the effective use of technology across our services.

Home based, with travel several times a week in the north region.

Key responsibilities:

• Provide day‑to‑day IT support across designated sites, planning regular visits based on operational needs.
• Lead, mentor, and develop a team of Field Engineers, supporting performance, skills development, and service excellence.
• Proactively identify and resolve IT issues, using ITSM data to reduce incidents and improve service delivery.
• Build strong relationships with Regional Operations Directors, Hospital Directors, and site stakeholders.
• Act as the escalation point for regional IT issues, managing incidents through to resolution.
• Support IT projects, including site expansions, acquisitions, service improvements, and technology deployments.
• Assist with IT planning, resource management, and service transition activities.
• Ensure incidents, requests, and outages are logged, managed, and resolved within agreed service levels.
• Maintain compliance with IT change management processes and coordinate third‑party activities on site.
• Oversee the management and tracking of IT hardware assets.
• Maintain up-to-date knowledge of Elysium systems, applications, and technologies.
• Work with internal teams and suppliers to support network‑connected systems, including access control, CCTV, printing, and other site technologies.
• Provide support to sites outside of your region when required for business continuity and holiday cover.

To be successful in role:

• Good understanding of IT service requirements within a Healthcare environment
• Strong working knowledge of windows operating systems and endpoint management
• Ability to use Microsoft Office 365 applications at an advanced level
• Understanding of IT networks and associated configurations (including LAN, WAN and Wireless)
• Ability to troubleshoot complex IT issues and problems
• Strong understanding and working knowledge of ITIL best practices and a focus on service improvements
• Strong leadership skills with ability to mentor and develop staff
• Ability to work well under pressure
• Knowledge of HIPAA regulations, data encryption, access control and IT security best practices in healthcare
• ITIL v4 Foundation
• Management or Leadership certification or associated qualification and/or experience
• Microsoft Windows Qualification or associated qualification
• CompTIA Network+ or associated qualification
• RITTech BCS Chartered Institute or associated qualification

Experience

• Working within a complex Healthcare setting, support the delivery of Patient Care
• Managing a team providing IT support services and experience mentoring and developing staff
• Supporting IT services across a geographical environment
• Managing operational projects, including but not limited to end user compute refresh programmes
• Using Active Directory and associated user management applications and tools
• Supporting end point devices including PCs, Laptops, Tablets and Smartphones
• Configuring and supporting printer software and hardware
• Troubleshooting complex issues involving incident, problem and change management processes
• Liaising with key stakeholders at all levels including Directors
• Working within Cyber Security compliancy guidelines and practices
• Working with and managing 3 rd party support relationships, ensuring suppliers are providing value for money

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Competitive annual salary
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Onsite/local free parking

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure