IT Field Engineer

ESP Global Services; United Kingdom; On-site; GBP 28,000 - 30,000; Full time

Job summary

ESP Global Services is seeking a Field Services Engineer in the South of England. This role involves providing IT support, troubleshooting hardware and software issues, and delivering exceptional customer service. The position includes a competitive salary, benefits, and comprehensive training.

Benefits

Company vehicle

Mileage allowance

On call allowance

Pension

Life assurance

Ongoing training and development

Qualifications

• Experience with desktop support and current operating systems is preferred.
• Basic knowledge of enterprise LAN and WAN setups.
• Flexible to work shifts and various locations as needed.

Responsibilities

• Provide 1st and 2nd line support for hardware and software.
• Install and troubleshoot desktops, laptops, and peripherals.
• Monitor service calls for quality and service level.

Skills

Proficiency in installing and configuring systems

Troubleshooting and diagnosing hardware issues

Good written and oral communication skills

Strong customer service ethos

Education

5 years UK working or educational history

Job description

Field Services Engineer, South (M4)
ESP Global Services are currently recruiting a Field Services Engineer to join our team in the South of England. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7.

Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. Primarily covering the South and occasionally sites across other regions of the UK.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

A snapshot of what you will be doing:

• Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.
• Providing holiday cover and support into our busy Airport locations adapting to working a variable shift pattern.
• Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.
• Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.
• Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems.
• Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.
• Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.
• Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.
• Escalate problems to the appropriate next level of support when necessary.

01st July, 2025

Field Services Engineer, South (M4)
ESP Global Services are currently recruiting a Field Services Engineer to join our team in the South of England. We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7.

Working as the Field Services Engineer you will represent ESP in providing 1st and 2nd line support for both hardware and software issues for all customer contracts located within your assigned region. Primarily covering the South and occasionally sites across other regions of the UK.

We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.

A snapshot of what you will be doing:

Provide desktop support including troubleshooting basic hardware and standard software operating system issues and problems.

Providing holiday cover and support into our busy Airport locations adapting to working a variable shift pattern.

Install and troubleshoot desktops, printers, laptop and other computer peripherals, hardware problems as well as desktop applications.

Perform computer “Break / Fix” support and installation, add, move or change requirements for peripherals and device drivers.

Perform desk-side support including basic administration of Operating Systems and common off the shelf software systems.

Complete all assigned calls with professionalism and technical expertise, providing quality customer service and support for designated equipment.

Monitor assigned service calls to ensure quality and service level goals are achieved in a timely manner.

Complete all administrative duties including updating of tickets in ESP’s or Customer’s call management system.

Escalate problems to the appropriate next level of support when necessary.

What are we looking for?

Proficiency in installing, upgrading, building, repairing, configuring, troubleshooting, diagnosing and preventative maintenance.

Up to 2 years’ direct PC and laptop hardware service experience. Proficiency in desktop support including knowledge of current operating systems.

Basic knowledge of enterprise LAN and WAN setups and concepts, DNS, DHCP, VPN and RDP.

May be able to carry out complex or more difficult service tasks with detailed script and technical assistance.

Able to work in various locations at short notice.

Flexibility to work days and night shifts across a 12-hour shift, as we support airports 24/7.

Good written and oral communications skills with customers and management.

Strong customer service ethos.

5 years UK working or educational history which can be referenced for airside clearance checks.

This role will be working Monday – Friday 9am-5:30pm (potential weekend working required on an ad hoc basis)

ESP offers a basic salary up to £28,000 - £30,000 + company vehicle + mileage + on call allowance + pension, life assurance and access to ongoing training and career development.

On call is paid at £20 per day in addition to basic salary. On call applies 1 in every 9 weeks to provide out of hours coverage.

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Created on 04/07/2025 by TN United Kingdom