IT Field Engineer

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Reporting Structure: Reports to IT Manager

Location: Hybrid (working at clients in and around the Richmond area)

Job Summary:

We are seeking a highly skilled IT Field Engineer to join our clients' team in the Information Technology department. The ideal candidate will be responsible for providing on-site technical support to our clients, troubleshooting hardware and software issues, and ensuring the smooth operation of our clients' IT systems.

• 40 days of annual leave
• Opportunity to join the partnership scheme and become eligible to receive a share in the profits of the business
• Company fuel card for business use

Responsibilities:

• Provide on-site technical support to clients
• Install, configure, and maintain hardware and software
• Troubleshoot and resolve IT issues
• Ensure the security and integrity of IT systems
• Collaborate with team members to improve IT processes

Qualifications:

• Bachelor's degree in Computer Science or related field
• 5+ years of experience in 3rd Line IT support
• Previous Field experience is essential
• Strong knowledge of hardware and software systems
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Configure and implement cyber essentials and GDPR security standards (mandatory)
• Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
• Azure administration and implementations
• Valid drivers license and own vehicle (mandatory)

PC Specifications:

The company has a BYOD (bring your own device) policy and requires all staff to have a minimum of:

• Windows 11
• 12 GB Ram minimum
• SSD 256GB minimum
• Generation, depending on processor family:
  • i9 - 8th gen
  • i7 - 8th gen
  • i5 - 8th gen
  • i3 - 10th gen

If you are a motivated IT professional with a passion for technology and a desire to provide exceptional service to clients, we want to hear from you!