IT Field Engineer

Netteam tX Ltd; Manchester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading technology support company is seeking a Field Engineer to deliver high-quality technical support for IT systems. The role involves managing client queries, training, and continuous learning about new technologies. Join a diverse team committed to professional growth and innovation in a supportive work environment.

Benefits

Work-life balance

Comprehensive in-house and external training

Workplace Pension

Competitive salary

Qualifications

• Demonstrable experience as a Service Desk Engineer.
• Experience in initial remote diagnostics along with analysis and monitoring.
• Current and valid UK driving license is essential.

Responsibilities

• Deliver high-quality technical support on-site and remotely.
• Address technical queries and provide timely updates to clients.
• Maintain company's Information Security policies and procedures.

Skills

Troubleshooting

Technical Support

Networking technologies - TCP/IP, Firewall, Routing/Switching

Microsoft Windows Server/Desktop

Backup/DRaaS technologies

InTune & Conditional Access Technologies

Education

IT Related Degree or Relevant Qualifications

Tools

PSA/RMM tools

Job description

Job Title: Field Engineer


Location: Manchester


Salary: £40,000 - £50,000 Per annum

Job Type: Permanent, Full Time

At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great.

About the role:

As a Field Engineer, you will be responsible for delivering high-quality technical support both on-site and remotely, ensuring the smooth operation of IT systems for our clients. You will act as a key escalation point for other service desk engineers, providing advanced troubleshooting and resolution for complex technical issues. Your role will involve working closely with clients to understand their technical needs, diagnosing problems, and implementing solutions to enhance the overall IT environment.

Responsibilities:

Address technical queries promptly and efficiently, prioritising them to meet KPIs and customer service expectations

Providing timely updates to clients

Diagnose and resolve technical issues and provide technical assistance on client sites

Completing proactive maintenance onsite

Respond to escalations from 2nd and 3rd Line Engineers by offering support and technical advice to resolve client queries

Maintain and update accurate client site documentation via IT Glue, championing the importance of documentation

Maintain company's Information Security policies and procedures

Propose improvements to client systems and services to continuously enhance their systems and operations

Managing your time efficiently and planning your day accordingly

Keep up to date with new technologies adopted by Netteam and our client base

Improve your technical knowledge through company training and self-study

Provide out-of-hours or standby support to our clients on a rota basisAbout you:

Experience:

Ability to work unsupervised, independently and as part of a team

IT Related Degree Or Relevant Qualifications Highly Desirable

Demonstrable experience as a Service Desk Engineer

Able to demonstrate a good all-round knowledge of IT principles

Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous

Experience in initial remote diagnostics along with analysis and monitoring would be advantageous

The willingness to learn new software and hardware skills

Experience of Microsoft Windows Server/Desktop environments

Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS

Knowledge of Knowledge of Networking technologies - TCP/IP, Firewall, Routing/Switching

Ability to run, patch and terminate cabling to support installation of new hardware

Strong knowledge of InTune & Conditional Access Technologies and security

Experience of MSP and or Hospitality is advantageous but not essential

Current and valid UK driving license is essentialPersonal Attributes:

Friendly and professional

Excited about tech and thrives on developing understanding of new technologies

Possesses good written and verbal communications skills and the ability to clearly communicate complex technical issues to non-technical clients

Recognises the importance of frequent and clear communications

Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team

Feel that every day is a day of learning

Disciplined, with the ability to priortise and execute tasks under pressure

Harnesses pressure to deliver resultsWhy join us?

We make work life balance a normal, not a benefit

A fun and productive place to work

Great team of people to work alongside

Workplace Pension

Comprehensive in-house and external training offered

Competitive salary that reflects your skills and experienceDiversity and Inclusion:

We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.

Other:

In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.

Please click on the APPLY button to send your CV and Cover Letter for this role.

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