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IT Field Engineer
context recruitment
London
On-site
GBP 45,000
Full time
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Job summary
An established industry player is seeking a skilled IT Field Engineer to join their dynamic team in London. This role offers the chance to provide exceptional IT support to prestigious clients while working on-site. With a focus on career progression and excellent training opportunities, you'll be tasked with delivering 1st-3rd line support, monitoring systems, and ensuring service availability. Your expertise in troubleshooting, ITIL practices, and various technologies will be crucial in driving service improvement. If you're passionate about IT and ready for a rewarding challenge, this opportunity is perfect for you.
Qualifications
- Solid experience as an On-site Engineer / Field engineer required.
- Proficient in troubleshooting and providing IT support for clients.
Responsibilities
- Provide 1st-3rd line support to prestigious clients.
- Monitor systems and proactively identify performance issues.
Skills
Job description
IT Field Engineer
Up to £45k plus benefits.
IT Field Engineer required by a high calibre IT Managed Service Provider (MSP), based in London.
This business, which operates as an IT Supplier to organisations in various industries (Accountancy, Law Firms, Property Management etc.), is expanding and offers the chance for significant career progression, along with excellent training opportunities.
The role will require that you provide a high level of IT support for several prestigious clients of the business on client sites.
You'll have solid experience as an On-site Engineer / Field engineer and will have a good level of competency in the following:
Duties & Accountabilities:
- To provide 1st-3rd line support to a portfolio of prestigious clients
- Monitor systems and identify performance issues proactively
- Work within strict SLA timeframes and manage escalation of incidents within defined timelines
- Identify problem trends and implement changes as required
- Identify, design and plan to ensure continued service availability and ensure all changes are carried
- Work with other functions within the business to help identify issues and requirements with a view to continued service improvement
- Visit client sites frequently as required.
Technology Requirements:
- Experience working on an ITIL based Service Desk
- Excellent troubleshooting skills of standard Microsoft Office suites
- Windows Server 2008 & 2012 administration experience.
- Experience troubleshooting network issues (DNS, DHCP, NAT, Subnetting)
- Working knowledge and administration of AD, Sharepoint, Group policy, Exchange, scripting and remote tools
- Any exposure to Cisco products would be extremely beneficial
- Experience working with MAC products would be beneficial
- Knowledge of Azure Cloud Platform advantageous
This is a fantastic opportunity with a small, but very well regarded MSP in London and if you think this role might suit you then apply for this position as soon as possible - it's an urgent requirement.
Up to 45k, depending on experience.
London based.
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