IT Field Engineer

The Bridge IT Recruitment; King's Lynn and West Norfolk; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A national IT services provider is seeking a Field IT Support Engineer to provide on-site support and troubleshooting across the UK. The role involves setting up IT equipment, assisting with moves, and ensuring exceptional client service. Candidates should have over 2 years of experience with Microsoft 365 and strong troubleshooting skills. Competitive salary and comprehensive benefits offered.

Benefits

£30k salary with paid overtime

Company vehicle

25 days' holiday

Contributory pension scheme

Personal Learning Plan

Collaborative team environment

High-spec equipment

Subsistence allowance

Qualifications

• 2+ years' experience supporting Microsoft 365 and Active Directory.
• Hands-on experience upgrading laptops/desktops.
• Understanding of antivirus and web filtering tools.

Responsibilities

• Providing on-site support and troubleshooting for user and device issues.
• Installing and configuring IT equipment.
• Supporting project rollouts and office moves.

Skills

Microsoft 365 support

Windows 10/11 troubleshooting

Customer service skills

Networking knowledge

Configuration of routers

Tools

DrayTek routers

Ubiquiti Wi-Fi solutions

Job description

Field IT Support Engineer (IMAC / Installations, Moves & Changes)

Location: Ideally based in King's Lynn or Norwich area - Full-time | UK Travel Required

Are you a hands-on IT Support Engineer who enjoys being out in the field, solving problems face-to-face, and delivering great service? We're looking for an experienced Field IT Support / IMAC Engineer to join a growing national IT services provider supporting clients across the UK in multi-site environments.

The Role

You'll be responsible for on-site support, troubleshooting, and installations across client locations. This includes setting up and upgrading IT equipment, supporting office moves, and assisting with project delivery. You'll work closely with internal service teams to ensure clients receive an exceptional and proactive support experience.

Key Responsibilities

• Providing on-site support and troubleshooting for user and device issues
• Installing, configuring, and upgrading IT and Telecoms equipment
• Supporting IT, networking, and telecoms project rollouts
• Assisting with office moves and new site setups
• Building trusted relationships with client teams and end-users
• Maintaining accurate documentation and service records
• Supporting internal service teams when not travelling

Essential Skills & Experience

• 2+ years' experience supporting Microsoft 365 and Active Directory
• Strong knowledge of Windows 10/11 support and troubleshooting
• Hands-on experience upgrading laptops/desktops (memory, SSDs)
• Familiarity with Cat5e/Cat6 cabling, patching, and testing
• Understanding of antivirus, malware, and web filtering tools
• Configuration/troubleshooting of DrayTek or similar routers
• Experience with Ubiquiti or similar Wi-Fi solutions
• Strong customer service and communication skills

What's on Offer

• £30k salary with paid overtime
• Company vehicle
• 25 days' holiday
• Contributory pension scheme
• Personal Learning Plan with regular 1:1 reviews
• Collaborative team environment with genuine progression opportunities
• High-spec equipment and all travel expenses covered
• Subsistence allowance for overnight stays, early starts, and late finishes

Working Pattern & Travel

Some flexibility required for early starts, late finishes, and travel

• ~40% East Anglia & North London
• ~30% elsewhere in the UK
• ~30% office-based
• Occasional overnight stays (all prepaid)

If this sounds of interest please apply to hear more. Please note sponsorship is not available for this opportunity