IT Field Delivery Engineer

SCC; Slough; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading IT support company in Slough is seeking a candidate to provide customer support on IT hardware and software products. The role includes diagnosing and repairing various IT equipment and requires a full UK driving licence. Candidates should be professional and possess strong customer-facing skills, with at least a CompTIA A+ qualification or equivalent knowledge. This permanent position offers hybrid working arrangements and opportunities for career development.

Benefits

Excellent package with company benefits

Career development opportunities

Hybrid working arrangement

Qualifications

• Must have excellent customer-facing skills.
• Must possess or can obtain relevant technical certifications.
• Must have a full UK driving licence.

Responsibilities

• Provide support on IT hardware and software products.
• Repair, diagnose, and replace PCs, laptops, printers, and servers.
• Perform desk side support to clients as requested.
• Communicate with administration to manage call details.

Skills

Professional appearance

Customer facing skills

Self-motivated

Organisational skills

Technical certifications

CompTIA A+ qualification

Ability to work at height

Education

CompTIA A+ or equivalent

Job description

Social network you want to login/join with:

Why SCC?

• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Contract Type: Permanent

Salary Package: £, plus large company benefits

Hours: am - pm Friday Saturday Monday, am - pm Sunday

Interview Process: -stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role.

Key responsibilities:

• Practice quick win processes.
• To repair, diagnose, and replace PCs, Laptops, Printers, Servers, and retail equipment and associated peripherals.
• To perform desk side support to SCC clients as requested.
• Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
• Assist other engineers in the delivery of service to our customers.
• Cover site roles where required due to planned or unplanned absence.
• Achieve KPI target of visits / fix’s per day.
• Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.
• Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
• Carry out any other reasonable request from your line management.
• Be able to do customer rebuilds and configuration to desk.
• Will carry out AV repairs and Printer repairs.
• Will be able to carry out IMAC projects with little supervision.
• Participate in / coverage via a rota system.
• Act as mentor to Grades through to Engineers.
• May be expected to train on new technologies such as AV or Cisco.
• May be expected to step in for FDM on occasion and or to project manage.
• Be compliant with management system policies, company policies & guidelines and take responsibility for health & safety in the workplace.
• Must be professional and presentable at all times.
• Must have full UK driving Licence where required to perform the role.
• Respond to any requests for information from your line management in a timely manner.
• Work a certain amount of overtime when required to do so.
• Be Familiar with customer policies and processes where applicable.
• To be approachable and accepting of Training requirements in relation to the role.
• To maintain the skills and knowledge required to perform the role to the required standard.
• Must be able to embrace new technologies and adapt to change.
• Company assets to be maintained in good working order and good general condition.

Skills and experience

• Must always be professional and presentable.
• Must have a full UK driving licence.
• Must have excellent customer facing skills.
• Will be required to be self-motivated with good organisational skills and can work unsupervised.
• Must possess or can obtain relevant technical certifications.
• Must possess at least the CompTIA A+ qualification or have the equivalent knowledge / experience.
• Must possess the ability to work at height and undertake varied manual handling activities.
• Will display positive behaviours which support team productivity.

About You