IT Executive

TN United Kingdom; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated IT Executive to provide technical support to its employees. This role involves troubleshooting hardware and networking issues, managing onboarding processes, and collaborating with a global IT team on large-scale projects. The ideal candidate should possess strong analytical and problem-solving skills, with a focus on effective communication in a team-oriented environment. Join a dynamic team where your contributions will enhance operational efficiency and support continuous improvement initiatives.

Qualifications

• Working knowledge of basic networking and current network hardware.
• Strong personal skills with a focus on listening and questioning.

Responsibilities

• Provide technical consultancy regarding AV, printing, and network connectivity.
• Troubleshoot and repair hardware issues on desktops and mobile devices.

Skills

Networking

Mac OS X

Problem-solving

Communication

Analytical Skills

Teamwork

Tools

MS Office/MS 365

Windows

Job description

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The IT Executive provides technical support to TEAM LEWIS employees, including desktop, audio/visual, and mobile computing/devices support. Liaising with the global IT team to provide support cover and extra resources, as required. Aptitude to multi-task, prioritise, problem-solve rapidly across time zones and often out of hours whilst remaining professional and calm, will be key to success.

Main responsibilities

• Provide technical consultancy to users in local offices regarding AV and Presenting, printing options, Network Connectivity, and other software packages that may require special assistance
• Act as senior escalation support when required
• Troubleshoot, diagnose, and repair hardware issues on desktops, laptops, and mobile devices
• Take ownership of regional onboarding and leaver processes to ensure hardware sourcing, IT inductions, and access termination are in line with security policies
• Troubleshoot networking issues
• Liaise with team members for purchase approval if needed and work with key suppliers
• Manage and maintain security groups following best procedures and policies

Projects

• Work with the global IT team to implement large-scale IT projects and new office setups
• Liaise with your line manager to provide support during absences or busy project periods
• Identify areas for development that can be implemented in future projects, including support, hardware, software, or procedural improvements
• Manage key supplier and contractor relationships, including service reviews and assessments

Teamworking

• Ensure personal and team objectives are met regularly
• Report activity levels accurately to the manager and team
• Escalate IT requests to appropriate team members and act as a first point of contact for inquiries
• Work closely with the line manager to maximize strengths, improve weaknesses, and support career development
• Suggest ideas to improve processes and systems
• Support training of other TEAM LEWIS employees where relevant
• Attend meetings and training sessions to understand the agency’s business, clients, and work

General

• Run and support training sessions to expand team skills
• Promote the TEAM LEWIS brand, work, identity, and values proactively
• Contribute to continuous improvement of systems, practices, and policies

About you

• Working technical knowledge of basic networking, Mac OS X systems, current network hardware, protocols, and standards
• Strong personal skills, with a focus on listening and questioning
• Ability to research a wide range of computing issues as required
• Proven analytical and problem-solving abilities
• Ability to communicate ideas in user-friendly language to non-technical employees and end users
• Ability to prioritize and execute tasks effectively in high-pressure environments
• Enjoys working in a team-oriented, collaborative environment
• Strong knowledge of Mac OS, MS Office/MS 365 applications, Windows support is a plus
• Ability to support and diagnose network issues