IT-EPOS Apprentice

We Are Workforce Ltd; Elmley Lovett; On-site; GBP 15,000 - 18,000; Full time

Job summary

A leading IT support provider in Elmley Lovett is seeking an IT Support Apprentice. This role includes technical support, managing helpdesk requests, and hands-on training. Ideal candidates should be enthusiastic, organized, and have basic IT skills. A full-time apprenticeship with a starting salary between £15,000 and £18,000 per year is offered, along with potential for career progression.

Benefits

On-site parking

Qualifications

• Bright, enthusiastic, and hardworking individual with a desire to learn.
• Positive, self-motivating attitude is essential.
• Hands-on experience with computers and IT is an advantage.

Responsibilities

• Become a valued part of the IT Support team.
• Learn to provide technical support in IT.
• Manage helpdesk system and assist customers.

Skills

Organizational skills

Communication skills

IT skills

Adaptability

Education

GCSE in Maths and English, minimum grade C/4

GCSE, BTEC or A Level in ICT

Job description

Overview

Do you have a passion for technology? Are you ready to take your hobby to the next level? This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

About the Company

Our Client is an IT support and service provider based in Elmley Lovett, providing bespoke IT solutions for small to medium sized businesses, within the West Midlands.

Job Role

We are looking to recruit an IT Support Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Responsibilities

• Becoming a valued part of the IT Support team
• Learning how to provide technical support in IT and EPOS functions
• Assisting in customer projects and support activities as skills allow
• Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
• Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
• Learning how to handle telephone support calls as well as incoming helpdesk emails
• Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
• Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
• Updating company systems

Throughout the duration of the apprenticeship, you will receive training through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

Qualifications & Training

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.

To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.

• You will be highly organized with excellent communication skills
• You will be willing to work hard and eager to learn
• You will be adaptable with the ability to multitask
• You will have superb IT skills and a base knowledge of hardware & software

Training Provided

The Level 3 Information Communications Technician apprenticeship contains the following three core key modules which seek to develop the knowledge, skills and behaviours required to be a successful Information Communications Technician. The final module is a Pathway module to provide specialist career track skills and knowledge depending on which track was chosen at the outset from the 3 options available.

• Computer Fundamentals & Security – Gain an understanding of the core concepts in computing including hardware, software, security and troubleshooting.
• Introduction to Networking & Cloud Services – An introduction to the fundamental cloud concepts of networking and cloud computing, including networking modules, devices and protocols.
• Communication in Support – Support in IT requires good communications skills. Develop your communication skills by exploring the best practices of support.

Important Information

Location: Elmley Lovett

Working Hours: Mon – Fri 8:30 – 17:00 – 37.5 hours per week

Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.

Job Types: Apprenticeship, Full-time

Pay: From £15,000.00 per year to 18,000

Benefits

• On-site parking

Education

• GCSE or equivalent (preferred)

Reference ID: App25