IT Environments Manager

CNA; Manchester; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading specialist commercial insurance provider seeks an IT Environments Manager in Manchester. This role involves overseeing the management of technical environments, ensuring optimal configuration and security. Candidates should have 5-7 years of experience in IT environments, strong cloud services expertise, and excellent problem-solving skills. The position offers a competitive salary and opportunities for collaborative work in a global team.

Qualifications

• 5-7 years experience in IT environments, systems administration, or DevOps.
• Strong knowledge of IT infrastructure and virtualisation technologies.
• Hands-on experience with cloud services (AWS, Azure, GCP) and automation tools.

Responsibilities

• Oversee and manage the IT environments ensuring optimal performance.
• Lead and manage deployment of applications with minimal downtime.
• Implement and manage environment security policies for data protection.

Skills

Cloud Services

Configuration Management

Scripting

Environment Monitoring

Team Collaboration

Problem Solving

Analytical Skills

Education

5-7 years in IT environments or system administration

Tools

Terraform

Docker

Kubernetes

Nagios

Job description

The IT Environments Manager plays a pivotal role in overseeing and managing the technical environments within the organisation. This role ensures the optimal setup, configuration, maintenance, and security of both the development and production environments, ensuring that IT systems and infrastructures are reliable, scalable, and secure. The IT Environments Manager will collaborate closely with development teams, infrastructure teams, and other key stakeholders to ensure smooth operations and effective implementation of IT solutions.

Key Responsibilities

Performs a combination of the following duties according to departmental guidelines:

• Environment Management:
o Oversee and manage the creation, configuration, and maintenance of IT environments, including development, testing, staging, and production.
o Ensure all IT environments are aligned with company policies, standards, and industry best practices.
o Monitor and maintain environment configurations to ensure proper integration and functionality of all systems.
• Deployment & Automation:
o Lead and manage the deployment of applications and software to various IT environments, ensuring minimal downtime.
o Collaborate with DevOps and Application Development teams to streamline and automate deployment pipelines and processes.
o Implement tools for continuous integration (CI) and continuous delivery (CD) to ensure smooth application deployment and environment consistency.
• Performance & Scalability:
o Ensure the IT environments are optimised for performance, scalability, and reliability.
o Regularly monitor and assess the environments for performance bottlenecks and take proactive steps to resolve issues.
o Manage resource allocation to ensure environments can handle expected workloads and user demands.
• Security & Compliance:
o Implement and manage environment security policies to ensure that data and applications are protected from unauthorised access, data breaches, and vulnerabilities.
o Ensure compliance with relevant regulatory requirements (e.g., GDPR, DORA, etc) within all IT environments.
o Maintain and enforce security standards for environment access, including user authentication and authorisation controls.
• Collaboration & Stakeholder Management:
o Work closely with cross-functional teams such as development, operations, quality assurance, and business units to understand requirements and deliver appropriate environments.
o Provide technical support and troubleshooting for environment-related issues, ensuring minimal impact to ongoing projects or business operations.
o Communicate environment status, incidents, and maintenance schedules to stakeholders across the organisation.
• Documentation & Reporting:
o Develop and maintain detailed documentation on environment configurations, deployment processes, and troubleshooting guides.
o Generate and deliver regular reports on the status, health, and performance of IT environments.
o Ensure proper version control and configuration management practices are followed across environments.
• Incident Management & Problem Resolution:
o Respond to and manage incidents related to IT environments, including identifying the root cause and applying corrective actions.
o Coordinate with relevant teams to resolve environment-related issues as quickly as possible to minimise downtime or disruptions.
• Capacity Planning:
o Regularly assess current environment capacities and plan for future growth, ensuring environments are adequately provisioned to support upcoming projects or business expansions.
o Collaborate with infrastructure and cloud teams to provision resources effectively and cost-efficiently.
• Update management on the progress of owned tasks.
• Escalate issues as appropriate.
• Manage assigned risks and issues.
• Adhere to change, project, and analysis standards defined by CNA Hardy’s management functions.
• Perform other duties as directed by the Development Manager or CNA Hardy management.

Skills, Knowledge & Abilities

Experience:
o At least 5-7 years of experience in IT environments, systems administration, or DevOps, with at least 2 years in a leadership or managerial role.
o Experience managing complex IT environments, including development, testing, staging, and production setups.
o Hands-on experience with cloud services (AWS, Azure, GCP) and infrastructure automation tools (e.g., Terraform, Ansible, Puppet, Chef).
o Experience with containerisation (e.g., Docker, Kubernetes) and microservices architectures is a plus.
• Skills:
o Strong knowledge of IT infrastructure, virtualisation technologies, and network management.
o Proficiency in scripting and automation (e.g., Bash, Python, PowerShell).
o Familiarity with CI/CD pipelines and deployment automation.
o Experience with environment monitoring tools (e.g., Prometheus, Nagios, Datadog).
o Knowledge of security best practices and compliance standards in IT environments.
o Excellent problem-solving, troubleshooting, and analytical skills.
o Strong communication skills, with the ability to collaborate across technical and non-technical teams.

Preferred Qualifications:
• Experience with container orchestration platforms (e.g., Kubernetes).
• Familiarity with agile methodologies and project management tools (e.g., Jira, Confluence).

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.

About Us

We are a leading specialist commercial insurance provider for clients of all sizes with both domestic and international exposures. Writing across both company and Lloyd's platforms offers our brokers the flexibility tofind the best solution for their clients in more than 200 countries and territories worldwide. Find out more about ourLloyd's Syndicate 382 .

Our clients trust us because we understand the risks they face. Our teams on the ground have the local expertise and authority to provide fast, effective solutions for our clients across our network of dedicated offices in Belgium, Denmark, France, Germany, Italy, the Netherlands and the UK (Birmingham, Glasgow, Manchester and London).

Whether it’s our expert underwriters, risk control engineers, claims managers or international solutions team, we work in partnership with our brokers to deliver our highly-specialised and comprehensive portfolio of innovative and market-leading products in response to emerging exposures and ever-changing needs.

CNA Hardy is part of CNA Financial Corp, one of the largest U.S. commercial property and casualty insurance companies. Trusted for more than 125 years, CNA provides a broad range of standard and specialised insurance products and services for over 1 million businesses and professionals across the U.S., Canada and Europe.