IT Enterprise Operations Lead - eCommerce

ASOS.com; London; On-site; GBP 55,000; Full time

Job summary

A leading company in the fashion industry is seeking an experienced IT Operations Leader to oversee and evolve their IT operations function. This role focuses on aligning operations with business goals and delivering high-performing digital experiences. The ideal candidate will manage a team, develop metrics-driven processes, and ensure operational excellence across enterprise platforms. Join a dynamic environment that encourages creativity and personal growth.

Benefits

Competitive salary

Annual bonus tied to performance

Flexible benefits allowance

Generous annual leave

Employee discounts

Personal and professional development programs

Qualifications

• Extensive background in managing IT operations within eCommerce.
• Strong understanding of monitoring and incident response.
• Proven ability to lead operational teams in dynamic settings.

Responsibilities

• Lead operational oversight of eCommerce systems for performance.
• Develop business operations capability focused on metrics.
• Manage resolution of major incidents and drive improvements.

Skills

Communication

Collaboration

Problem-Solving

Job description

Company Description

We’re ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly we’re interested in how we can bring the best out of you. We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgment, and channel your creativity into a platform used by millions.

Company Description

We’re ASOS. We blend our flair for fashion with our love of cutting- edge technology, but more importantly we’re interested in how we can bring the best out of you. We exist to give people the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgment, and channel your creativity into a platform used by millions.

Job Description

We are seeking an experienced IT Operations Leader with a strong focus on eCommerce to oversee and evolve our IT operations function. This role is instrumental in aligning operations with key business goals and delivering reliable, high-performing digital experiences to our customers.

As a key leader, you will build and manage a business operations function, develop metrics-driven processes, and lead a team committed to operational excellence across our enterprise platforms.

Key Responsibilities

eCommerce IT Operations Management

• Lead operational oversight of our eCommerce systems, ensuring performance, availability, and reliability.
• Establish best practices for monitoring and maintaining system health.
• Implement frameworks for insight generation and operational transparency.
  
  
  

Business Operations Function Development

• Develop a business operations capability focused on metrics, insights, and efficiency.
• Create and maintain dashboards to measure operational impact and performance.
• Align operations with company-wide strategic priorities.
  
  
  

Incident and Problem Management

• Manage the resolution of major incidents while minimising business disruption.
• Drive root cause analysis and implement preventative measures.
• Foster a culture of continuous improvement through structured post-incident reviews.
  
  
  

Change and Release Management

• Ensure safe and seamless deployment of changes to eCommerce platforms.
• Partner with product and development teams to support fast, stable delivery cycles.
• Strengthen change management policies and foster a culture of innovation.
  
  
  

Operational Metrics and Insights

• Define and track meaningful operational and customer experience metrics.
• Use data to propose and lead improvements to digital performance.
• Deliver insights that guide strategic and technical decisions.
  
  
  

Leadership and Team Development

• Build and mentor a high-performing operations team.
• Promote a culture of accountability, innovation, and service excellence.
  
  
  

Collaboration and Stakeholder Engagement

• Act as a key liaison between technical and non-technical stakeholders.
• Communicate operational status and performance clearly to leadership and partners.
  
  
  

Qualifications

Technical and Operational Experience

• Extensive background in managing IT operations within eCommerce or similar environments.
• Strong understanding of monitoring, incident response, and operational best practices.
• Familiar with agile and iterative delivery processes.
  
  
  

Leadership and Strategy

• Proven ability to lead operational teams in dynamic, fast-paced settings.
• Strong problem-solving skills and ability to make data-informed decisions.
• Experience aligning IT operations with broader business goals.
  
  
  

Soft Skills

• Exceptional communication and collaboration abilities.
• Stakeholder management experience across technical and business teams.
• Customer-centric mindset with a focus on delivering high-quality digital experiences.
  
  
  

Preferred

• Experience with enterprise-level eCommerce platforms.
• Familiarity with industry-standard IT operations frameworks and methodologies.
• Background in global or high-availability environments.
  
  
  

Additional Information

What's in it for you?

• Competitive salary, pension, and private medical scheme
• Annual bonus tied to performance
• Flexible benefits allowance
• Generous annual leave, including your birthday off
• Employee discounts
• Personal and professional development programs
• Opportunities to attend and represent the company at industry events
• Involvement in DE&I and culture-building initiatives
• The chance to make a real impact from day one

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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