IT Engineer, West Lothian Civic Centre, 492.26

West Lothian Council; Livingston; On-site; GBP 33,000 - 37,000; Full time

Job summary

An established industry player is seeking a dedicated IT Engineer to join their IT Services team. This role is vital for delivering effective IT support and maintaining the organization's infrastructure. You'll work closely with various managers and colleagues to ensure excellent service delivery, leveraging your expertise in Microsoft SCCM and ITIL best practices. The position offers a competitive salary, flexible working hours, and a comprehensive benefits package, making it an attractive opportunity for those looking to enhance their IT career in a supportive environment.

Benefits

Flexible working hours

Up to 31 days of paid holidays

7 public holidays annually

Pension scheme

Occupational health services

Learning resources

Staff discounts

Qualifications

• Proven experience in implementing client and server management technologies.
• At least three years working with Microsoft SCCM environments.

Responsibilities

• Provide first-class technical support to all IT customers.
• Maintain IT infrastructure using the latest technologies.

Skills

Microsoft SCCM

ITIL v3

Technical Support

Client and Server Management

Job description

Location: West Lothian Civic Centre Howden South Road Livingston, EH54 6FF

Salary: £33,298 - £36,020 per year

Contract Type: Permanent

Position Type: Full Time

Hours: 36 hours per week

Job Description

We are committed to employing a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds, especially from groups currently under-represented, including people with disabilities, minority ethnic communities, or those from socio-economically disadvantaged backgrounds.

Reporting to the IT Service Centre Manager, this role is part of our IT Services team and is essential in delivering effective and efficient IT services. As an IT Engineer, you will provide first-class technical support to all IT customers, serve as the escalation point for our IT Service Desk, and help maintain West Lothian Council's IT infrastructure using the latest technologies to implement fixes and fulfill service requests.

You will work closely with the IT Service Centre Manager, Service Delivery Manager, Project Managers, IT Service Desk, and other colleagues within IT Services, focusing on delivering excellent IT service to our customers.

The IT Services structure is based on ITIL v3, and a solid understanding, knowledge, and experience of best practices are required.

Applicants should have proven experience in implementing and supporting client and server management technologies within a multi-site, multi-security profile organization, including at least three years of experience working with Microsoft SCCM environments.

Our benefits package includes flexible working hours, up to 31 days of paid holidays plus 7 public holidays annually, a competitive salary pension scheme, comprehensive work-life balance policies, occupational health services, learning resources, and access to various staff discounts.