IT Engineer (Technology Support Team)

We are recruiting for a Band 5 IT Engineer role. This role will be based at Swandean, Worthing with potential travel across Sussex. Main responsibilities would include, but not limited, to resolving software and hardware issues and working with Microsoft Endpoint Configuration Manager to resolve known vulnerabilities, deploy new applications, patches and hot fixes to Windows 10 and 11 devices alongside providing support for IT Technicians within the team and assisting with Trust projects as required. The trust primarily uses Windows 10, with a Windows 11 upgrade underway, and Microsoft 365 so any experience with Azure, Teams and Office would be beneficial but not essential. Ideally, we would be looking for someone who has previous NHS IT or local government experience.

Experience with Windows 10, Windows 11, Microsoft 365, Audio/Visual Equipment, Dell, Lenovo, Android Mobiles and Apple devices would be beneficial but full training will be provided.

You will be required to travel to various sites across the trust so the ability to travel is essential.

Please note - we will be unable to sponsor a visa for this role.

Main duties of the job

To provide 2nd /3rd line Technical Support facility for all Trust IT users keeping the users and other IT staff fully informed of the progress of calls that they have raised with the Help Desk. Maintaining clear, high quality records on actions undertaken in support of resolving user incidents. Updating the Help Desk application and other IT staff on these actions.

About us

The Client Devices team is part of the Trust's Digital team and provides day to day operational support for all Trust computer devices.

Job responsibilities

• Manage the development of Standard Operating Procedures/technical documentation in the area of focus for this role.
• Determine the cause of escalated software or hardware problems, arrive at a solution and implement appropriate actions to remedy for all users.

Person Specification

Qualifications

• Relevant IT qualification or equivalent experience.

Knowledge/Experience

• Excellent working knowledge of client devices and Windows 10 and 11.
• Good understanding of Microsoft Software.
• Significant experience working as a 1st or 2nd Line Support Engineer.

Skills

• Required to communicate and liaise with other staff members both within the Digital team and across the Trust.
• The post holder will be required to test and document new software requirements and solutions to identified issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.