IT Engineer Role

Randstad Technologies Recruitment; Oxford; On-site; GBP 40,000 - 55,000; Full time

Job summary

A technology recruitment agency is seeking a Senior Analyst III for a 7-month contract in Berkshire. The role involves upgrading devices to Windows 11, troubleshooting, and working closely with users. Candidates should have troubleshooting experience with Windows 10/11 and knowledge of Active Directory. An SC Security Clearance is mandatory. This is an exciting opportunity to contribute to a significant IT transformation project.

Qualifications

• Experience with Windows 10 & 11 and strong troubleshooting skills for devices and applications.
• Knowledge of Active Directory (AD), including adding objects and groups.
• Experience with MS Surface Pro devices or similar hardware is a plus.
• Familiarity with SCCM Task Sequence (TS) building.
• An active SC Security Clearance is a hard requirement for this role.

Responsibilities

• Handle tasks like applying Windows 11 upgrades and rebuilding devices.
• Use ServiceNow to book and track user appointments.
• Perform system health checks, manage disk space, and resolve technical issues.
• Work directly with users to ensure a seamless upgrade experience.
• Capture installed applications, update user records, and manage AD groups.

Skills

Windows 10 & 11 troubleshooting

Active Directory (AD)

Excellent customer-facing skills

SCCM Task Sequence building

MS Surface Pro device experience

Tools

ServiceNow

Job description

Overview

Contract Opportunity: Senior Analyst III, Infrastructure Services (L12)

Location: Aldermaston, near Reading, Berkshire (on-site)

Contract Duration: 7 months

IR35 Status: Inside IR35

Clearance: SC (Security Check) clearance is mandatory

Dual Nationals: Not considered

Ready to make an impact on a large-scale tech refresh project? We are looking for a Senior Analyst III, Infrastructure Services to join our team for a critical, seven-month contract. This is a chance to use your expertise to help deploy a massive upgrade of approximately.

This role focuses on being at the forefront of a major infrastructure project. You will work directly with users, ensuring a smooth transition to Windows 11, and troubleshoot issues on the fly. We need someone who can handle the fast pace of a peak workload period and deliver results.

Responsibilities

• Tech Refresh: You will be the go-to person for our hardware and software refresh initiative, handling tasks like applying Windows 11 upgrades and rebuilding devices.
• Active Support: Use ServiceNow to book and track user appointments, then get hands-on with devices.
• Troubleshooting Ace: You will perform system health checks, manage disk space, and resolve a wide range of technical issues to keep things running smoothly.
• Customer Facing: Your strong communication skills will be key as you work directly with users to ensure a seamless upgrade experience.
• Problem-Solver: You will capture installed applications and peripherals, update user records, and handle Active Directory (AD) group management.

What You'll Need to Succeed

• Experience with

  Windows 10 & 11 and strong troubleshooting skills for devices and applications.

• Knowledge of

  Active Directory (AD), including adding objects and groups.

• Experience with

  MS Surface Pro devices or similar hardware is a plus.

• Familiarity with

  SCCM Task Sequence (TS) building.

• An active

  SC Security Clearance is a hard requirement for this role.

• Excellent customer-facing skills and the ability to work effectively in a team.

This is a fantastic opportunity to add a high-profile project to your resume and play a direct part in a significant IT transformation. If you’re ready for the challenge, we want to hear from you.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.