IT Engineer - Portsmouth - GBP18.87 per hour Umbrella - Contract

Click; Portsmouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an IT Engineer for a position on a Government site in Portsmouth. The role emphasizes effective ticket management, hardware repairs, and stock management, requiring candidates to achieve SC Clearance. Ideal applicants will have Windows experience and demonstrate strong organizational skills.

Qualifications

• Experience in IT deployment.
• Ability to achieve SC Clearance.

Responsibilities

• Manage ticket queues ensuring service levels are maintained.
• Handle stock and asset management within the Hub.
• Perform hardware repairs and liaise with vendors.

Skills

Windows experience

Service management

Hardware repair

Job description

We are recruiting for an IT Engineer to be based on our client's Government site in Portsmouth on contract.

Ideally, we are looking for an IT Deployment Engineer with Windows experience. You will need to be able to achieve SC Clearance.

Role responsibilities:

1. Queue ticket management of tickets assigned to their Hub (and surrounding spokes), ensuring appropriate updates and call management to maintain Service levels as per contract.
2. Hub Stock management, including asset management of kit in/out (scanning items in/out of locations) as per contract.
3. Effective management of disposals that go through their Hub as per contract.
4. Triage and perform hardware repairs of in-warranty kit and liaise with vendors for parts and returns as per contract.
5. Locker replenishments where appropriate as per contract.
6. Highlight potential issues with service or potential service improvements to their Team Leader.
7. Follow any agreed processes and procedures from the Authority (site regulations, etc.).