IT Engineer - Gatwick Airport

ESP Global Services; Guildford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an IT Engineer for Gatwick Airport. This role involves providing second-line technical support, troubleshooting IT issues, and ensuring compliance with security requirements. The ideal candidate will have extensive experience in desktop support and IT service management tools. You will work Monday to Friday, supporting a dynamic environment with competitive salary and benefits.

Benefits

Holiday Leave

Pension

Life Insurance

Perkbox Discounts

Qualifications

• Minimum of 5 years UK work experience, airside reference preferred.
• Ability to research and resolve vulnerabilities.

Responsibilities

• Providing desktop support and troubleshooting hardware/software issues.
• Monitoring service requests to meet quality and timeliness goals.

Skills

Windows 10

Office 365

Active Directory

Mobile Device Management

Networking Basics

Tools

SCCM/MECM

ServiceNow

Crowdstrike

Qualys

Job description

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About The Job

Working as an IT / L2 Engineer involves providing second-line technical support to resolve a wide range of IT issues. You will diagnose and troubleshoot incidents and service requests escalated from the first-line support team, applying technical expertise to resolve complex problems efficiently.

Responsibilities include:

• Providing desktop support, troubleshooting hardware and software issues, ensuring compliance with security and warranty requirements.
• Installing and troubleshooting desktops, printers, laptops, peripherals, and applications.
• Performing hardware support, installation, and device management.
• Offering desk-side support, including basic OS administration and software support.
• Handling service calls professionally, maintaining quality customer service.
• Monitoring service requests to meet quality and timeliness goals.
• Completing administrative tasks, updating tickets accurately.
• Escalating issues when necessary, working under supervision.
• Supporting tasks like new starter setup, maintenance, office moves, and PC imaging.
• This role is Monday to Friday, 9:00 to 17:00.

Qualifications and Skills:

• Experience with Windows 10, Office 365, SCCM/MECM, MS Defender, Bitlocker, ServiceNow or similar ITSM tools.
• Proficiency with Active Directory, Mobile Device Management, and knowledge of Crowdstrike/Qualys (preferred).
• Ability to research and resolve vulnerabilities, support desktop OS, and understand LAN/WAN concepts.
• Experience with security software, networking basics, and RDP.
• Capacity to perform complex service tasks with guidance.
• Physical ability to lift equipment, stand or kneel for extended periods, and use tools.
• Minimum of 5 years UK work experience, with airside reference preferred.
• Open to a 24-month FTC.

Physical Requirements:

• Lift/push 20-40kg equipment if needed.
• Stand or kneel for extended periods.
• Use mechanical tools.

Salary and Benefits:

Competitive salary plus benefits including holiday leave, pension, life insurance, and Perkbox discounts.

About ESP Global Services:

Providing 24/7 global IT support since 1992, with dedicated teams, multilingual service desk, and certified quality management (ISO 9001). We are an equal opportunity employer.