It Engineer Apprentice (Arden It)

Arden Information Technology Limited; United Kingdom; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading IT support company in the UK is seeking apprentices to join their helpdesk team, providing first-line IT support and assisting with on-site projects. The role offers training in Microsoft 365 and opportunities for career advancement in IT. Successful candidates will develop technical, communication, and problem-solving skills. This is a full-time position with a structured apprenticeship program.

Qualifications

• Ability to log, troubleshoot, and resolve client issues.
• Understanding of Microsoft 365 and systems administration.
• Effective communication and teamwork skills.

Responsibilities

• Provide first-line support on the helpdesk.
• Assist with on-site IT projects.
• Support cyber security measures.
• Maintain clear records of support requests.

Skills

Troubleshooting hardware and software

Client communication

Microsoft 365 support

Problem-solving

Education

Level 3 Information Communications Technician

Job description

Overview

Arden IT Ltd is an IT support company based in Beeston, Nottingham. We have over 20 years of experience helping both businesses and home users. Our work includes managed IT support, Microsoft 365 and email services, computer repairs, cyber security and disaster recovery. We also run a shop in Beeston where customers can get advice, repairs and new equipment. Our focus is on providing reliable and friendly service, making technology simple and accessible for everyone.

There is the opportunity to progress into a full IT Engineer role on completion of the apprenticeship. Successful apprentices can move into our technical delivery team, taking on more advanced responsibilities in IT projects, system administration and client support. This pathway offers clear career development for those who show commitment, technical ability and a professional approach.

Role and duties

This is a hands-on role where you will be part of the Arden IT helpdesk team and also assist with on-site IT projects. You will gain experience across all areas of IT support, working on first-line tasks such as logging and resolving client issues, while also developing the skills needed for more advanced work under the guidance of senior engineers. The role will involve working directly with business clients to provide reliable and professional IT support. You will learn how to troubleshoot hardware and software problems, set up and maintain Microsoft 365, support networks, and assist with larger projects including system upgrades and installations.

As an apprentice you will be supported throughout, gradually taking on more responsibility as your skills and confidence grow. This role will give you the chance to develop a wide range of technical abilities, as well as communication and problem-solving skills, all within a professional business environment.

Duties and key responsibilities

• Provide first-line support on the helpdesk by logging, troubleshooting and resolving client issues.
• Escalate more complex issues to senior engineers while learning how they are resolved
• Assist with on-site IT projects including hardware installations, network upgrades and system rollouts.
• Help set up and manage Microsoft 365 services for business clients
• Support cyber security measures such as updates, anti-virus management and backup systems.
• Maintain clear records of support requests and project work.

Training and delivery

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Qualification on completion

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
• Prioritise systems support tasks and monitor and maintaining system performance.
• Maintain regulatory, legal and professional standards.
• Support the information systems needs for your business.

Monday to Friday, 9 - 5