IT Engineer Apprentice

Getting In Limited; Dundee; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits as an IT Engineer Apprentice at a forward-thinking company specializing in Managed IT and Cloud solutions. This role is perfect for those eager to learn and grow in the tech industry. You will gain hands-on experience in logging support calls, diagnosing hardware and software issues, and ensuring excellent customer service. With training provided in Microsoft Azure and other essential technologies, this apprenticeship is designed to equip you with the skills needed for a successful career in technology. Join a team that values innovation and customer satisfaction, and kickstart your journey in the tech world!

Qualifications

• Strong IT skills and ability to work in a team.
• Attention to detail and effective communication skills are essential.

Responsibilities

• Log and prioritize all telephone support calls within the helpdesk system.
• Diagnose and fix faults in hardware, networking, and software.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Team working

Non-judgmental

Education

No formal education required

Tools

Microsoft Azure

Microsoft 365

Windows 10

AWS

Linux

PowerShell

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Engineer Apprentice

Apply From: 26/01/2025

Learning Provider

Delivered by QA LIMITED

Employer

ADDOOCO IT LTD

Vacancy Description

Duties:

• Logging all telephone support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised.
• Monitoring the helpdesk system for incoming requests, and action for support or additional information.
• Diagnosing and fixing faults in hardware, networking and software.
• Ensuring that all issues are kept up to date and the customer is informed of the progress.
• Ensuring that all issues are updated with the full resolution details prior to closure.
• Logging information on the daily checklists.

Key Details

Vacancy Title

IT Engineer Apprentice

Employer Description

Addooco IT are a specialist provider of Managed IT, Cloud & Communications solutions, our approach delivers a premium customer experience at an affordable price for all businesses.

Vacancy Location

DUNDEE HOUSE MILLENNIUM WAY S41 8ND

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000298179

Key Dates

Apply From

26/01/2025

Closing Date For Applications

2025-02-17 23:59:59

Interview Begin From

Possible Start Date

2025-02-24 00:00:00

Training

Training to be Provided

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

• Learn on-premise and cloud-enabled technologies and services.
• Learn technical content that aligns to and is relevant to employers and the market.
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
• Get an introduction to Windows, Linux and PowerShell.

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Learning Provider

QA LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Team working, Non-judgmental.

Apply Now