It Engineer Apprentice

Addooco IT; Chesterfield; On-site; GBP 15,000 - 20,000; Full time

Job summary

Addooco IT is offering an Azure Cloud Support Specialist apprenticeship designed in partnership with Microsoft. This position provides hands-on experience in Managed IT solutions, focusing on customer service and technical support, while helping learners gain vital cloud qualifications to kickstart their careers in technology. Apprentices will build skills in Azure, Windows, Linux, and more, offering an exciting entry point into the IT industry.

Qualifications

• Apprentices will learn support for on-premise and cloud technologies.
• Focus on customer service and technical support skills.
• Opportunities to gain market-relevant qualifications.

Responsibilities

• Act as first point of contact for customer inquiries via phone and helpdesk.
• Log calls and diagnose faults in hardware, network, and software.
• Keep customers informed of progress and ensure resolutions are documented.

Skills

Fault Diagnosis

Customer Communication

Technical Support

Education

Azure Fundamentals Qualification

Microsoft 365 Fundamentals Qualification

Tools

Microsoft Azure

Windows 10

PowerShell

Linux

AWS

Job description

Addooco IT are a specialist provider of Managed IT, Cloud & Communications solutions, our approach delivers a premium customer experience at an affordable price for all businesses.

You will gain a full-time position upon successful completion of the apprenticeship.

• Being first point of contact for all enquiries, both via phone and the internal helpdesk system.
• Logging all telephone support calls within the helpdesk system, ensuring that all relevant information is captured and correctly prioritised.
• Monitoring the helpdesk system for incoming requests and action for support or additional information.
• Diagnosing and fixing faults in hardware, networking and software.
• Ensuring that all issues are kept up to date and the customer is informed of the progress.
• Ensuring that all issues are updated with the full resolution details prior to closure.
• Logging information on the daily checklists.
  
  

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsofts Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QAs Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

• Learn on-premise and cloud-enabled technologies and services
• Learn technical content that aligns to and is relevant to employers and the market
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux and PowerShell
  
  

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

7.5 hours per day on a rota basis.

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