Infrastructure Support Engineer

Jobtailor; Bristol; On-site; GBP 42,000 - 65,000; Full time

Job summary

Jobtailor in Bristol is seeking a skilled IT Desktop Specialist to manage WIMS and OSD for the Windows environment, develop standard WIM images, and design OSD task sequencing for multiple hardware platforms.

You will troubleshoot build issues, document solutions, deliver user guides, and share knowledge with 1st/2nd line teams while collaborating with suppliers on fixes and upgrades. ITIL awareness and SCCM/ADK/MDT experience are essential.

Qualifications

• In-depth knowledge of Microsoft client OS (Windows 10/11).
• Active Directory and GPOs.
• Microsoft SCCM.
• Group Policy administration.
• Extensible desktop support experience.
• Knowledge of WIMS management.
• Experience with SCCM, ADK, and MDT.
• Network infrastructure awareness.
• Ability to produce professional, articulate documents.
• ITIL awareness.
• Government vetting eligibility.

Responsibilities

• Manage WIMS and OSD for desktop environment.
• Develop and create a standard WIM image.
• Produce OSD task sequencing for various hardware platforms.
• Assist in testing of newly created SOEs.
• Troubleshoot SOE or build-related issues.
• Liaise with suppliers to fix faults and upgrades.
• Document technical solutions in the Service Desk knowledge base.
• Provide technical support and training to 1st and 2nd Line Analysts.
• Test and document new hardware.
• Write user documentation to support front-office hardware and software.
• Investigate new products and solutions with recommendations.
• Create group policies and administer existing ones.
• Analyze, manage, and deploy Microsoft patches to the desktop environment.

Skills

WIMS Management

OSD Task Sequencing

Microsoft SCCM

Windows 10/11

Active Directory

Group Policy Administration

ADK

MDT

Troubleshooting

Technical Documentation

Tools

Microsoft Deployment Toolkit

Assessment and Deployment Kit (ADK)

Job description

• Management of WIMS and OSD for desktop environment
• Development and creation a standard WIM image
• Production of OSD task sequencing for various H/W platforms
• Assistance in testing of newly created SOE’s
• Troubleshooting of SOE or build-related issues
• Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades
• Documentation of all technical solutions within the Service Desk knowledge base
• Provision of technical support and training to 1st and 2nd Line Service Desk Analysts
• Testing and documentation of new hardware
• Writing of user documentation to support the front office hardware and software infrastructure
• Investigation into new product and solutions including recommendations
• Creation of group policies and administration of existing ones
• Analysis, management, and deployment of Microsoft patches to the desktop environment

Requirements

• In depth knowledge of Microsoft client operating systems (Windows 10/11)
• Active Directory and GPO’s
• Microsoft SCCM
• Microsoft Group Policy administration
• Extensive experience of working in a desktop support environment
• Knowledge of WIMS & their management
• Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK) and Microsoft Deployment Toolkit
• Network Infrastructure
• Ability to manage & create documents which are professional & articulate
• ITIL awareness
• Successfully complete high level government vetting

Core Competencies

Demonstrates expertise in managing Windows Imaging and Configuration, including the development of standard WIM images and OSD task sequencing. Proficient in Microsoft SCCM, Active Directory, and Group Policy administration, with a strong focus on desktop support and technical documentation.

Highest-signal resume keywords

• Microsoft SCCM
• Windows 10/11
• Active Directory
• Group Policy Administration
• WIMS Management

ATS Optimization Keywords

Hard Skills

• WIMS Management
• OSD Task Sequencing
• Microsoft SCCM
• Windows 10/11
• Group Policy Administration
• Network Infrastructure
• Assessment and Deployment Kit (ADK)
• Microsoft Deployment Toolkit
• Troubleshooting
• Technical Documentation

Soft Skills

• Professional Documentation
• Training
• Communication

Certifications & Qualifications

• ITIL Awareness
• Government Vetting