IT Engineer

context recruitment; Sheffield; On-site; GBP 34,000 - 40,000; Full time

Job summary

Une entreprise leader dans le domaine de l'ingénierie de construction recherche un Ingénieur IT proactif pour rejoindre son équipe. Basé à Sheffield, le candidat prendra en charge le support technique des utilisateurs, gérant ainsi les systèmes ITSM et les environnements de bureau. Ce poste offre une opportunité de travailler dans un cadre dynamique, avec des responsabilités variées allant de l'administration à l'assistance de projets IT, dans un environnement de travail collaboratif. Les certifications Microsoft sont un atout et l'expérience avec des systèmes ITSM est souhaitée.

Qualifications

• Certifications Microsoft souhaitées.
• Expérience avec les systèmes ITSM.
• Compréhension des concepts réseau et filtrage des gateway web.

Responsibilities

• Fournir un support aux utilisateurs, en priorisant et gérant le flux de travail via le système ITSM.
• Installer et maintenir divers logiciels et matériel.
• Administrer Active Directory et déployer des logiciels.

Skills

Communication

Résolution de problèmes

Service à la clientèle

Capacité à travailler sous pression

Tools

ITSM (ServiceNow)

Windows Operating Systems

Active Directory

Office 365

Microsoft Teams

Job description

IT Engineer - Sheffield (4 days per week onsite, 1 day per week WFH)

Up to £40,000 PA

Our IT department within a leading construction engineering business is seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.

You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.

Key Responsibilities:

1. Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face.
2. Prioritize and manage workflow through the ITSM system (ServiceNow).
3. Conduct on-site technical investigations and escalate issues to ensure timely resolution.
4. Collaborate with IT team members and support 1st and 2nd line IT teams.
5. Install, update, maintain, and support various software packages and hardware.
6. Perform Active Directory administration and deploy software via Endpoint Manager.
7. Support SIP/VOIP telephony and video conference systems.
8. Configure and support iOS/Android mobile devices and 4G/5G dongles.
9. Assist with IT projects and maintain technical documentation.

Qualifications and Skills:

• Microsoft certifications (desired).
• Experience with ITSM systems.
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams.
• Understanding of anti-virus products, web gateway filtering, and networking concepts.
• Strong communication, problem-solving, and customer service skills.
• Ability to work under pressure and prioritize tasks effectively.