It Engineer

Emplyfy; Reading; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days paid holiday

Job summary

Emplyfy is seeking an IT Engineer to join a fast-paced MSP environment in Reading, UK. You will be the first point of contact for customers, visit sites to troubleshoot, and manage incidents via the Service Desk Tool, ensuring SLA adherence and high-quality service.

The role requires 5+ years in a similar IT role with experience in Cyber Essentials, GDPR security, Office 365, Intune, RMM, Azure, and Windows/Mac environments. A strong team player with good communication skills is essential.

Qualifications

• At least 5 years' experience in a similar IT role.
• Configuring and implementing Cyber Essentials and GDPR security standards.
• Office 365 Cloud platform experience (Email, SharePoint, Teams, OneDrive).
• Intune, RMM and telephone platform experience.
• Network infrastructure maintenance and installations.
• Windows Server 2016/2019/2022 administration.
• Azure administration and implementations.
• Windows 10/11 and Mac knowledge.
• Imaging and client build management.
• Strong customer support and communication; team player.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites to troubleshoot and perform maintenance.
• Manage incidents via Service Desk Tool.
• Update customers on cases per SLAs.
• Escalate high-priority matters.
• Review daily priorities and take action.
• Monitor site integrity, usage, and reporting.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets.
• Manage high-priority incidents on-site and off-site.

Skills

Cyber Essentials

GDPR security

Windows 10/11

Mac support

Windows Server

Networking

Azure administration

Imaging

Customer support

Team player

Tools

Intune

RMM

Office 365

Azure

Firewalls

Job description

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.

• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.

• Manage incoming incidents and requests through the Service Desk Tool.

• Keep customers updated on their cases in accordance with Service Level Agreements.

• Escalate high-priority matters to Management when required.

• Review daily priorities and take the necessary action to achieve results.

• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.

• Install, test, maintain and repair hardware and software.

• Document processes and record tickets for outstanding work.

• Manage high-priority incidents both on-site and off-site.

Benefits

• Salary: £30,000 - £40,000 per year depending on experience.

• 40 days paid holiday annually.

At least 5 years' experience in a similar role, with experience in:

• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)

• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)

• Intune and RMM and Telephone platform experience

• Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)

• Ability to proactively support and collaborate with service providers.

• Follow industry best practices processes.

• Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc)

• Azure administration and implementations

• Good understanding and knowledge of Windows 10, Windows 11 and Mac

• Familiar with different client builds/imaging.

• Strong customer support, written and verbal communication, and be a team player.

• Ability to problem-solve independently.