It Engineer

Emplyfy; Crawley Down; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per year

40 days paid holiday annually

Job summary

Emplyfy is seeking an IT Engineer to join our established MSP team in the United Kingdom. This role focuses on delivering high-quality technical support to customers, both on-site and remotely, with an emphasis on incident management and service excellence.

You will troubleshoot hardware and software, manage tickets, and collaborate with service providers to maintain customer satisfaction and align with SLAs.

Qualifications

• Minimum 5 years' experience in IT support/engineer roles.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact for customers and resolve incidents where possible.
• Attend customer sites for troubleshooting, maintenance, and on-site support.
• Manage incidents and service requests through the Service Desk tool and keep customers informed.
• Escalate high-priority issues to management as needed and coordinate resolution.
• Monitor and report on site health, usage, and reporting to meet business requirements.
• Install, test, maintain and repair hardware and software.
• Document processes and tickets for outstanding work.
• Work on high-priority incidents on-site and remotely.

Job description

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.

• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.

• Manage incoming incidents and requests through the Service Desk Tool.

• Keep customers updated on their cases in accordance with Service Level Agreements.

• Escalate high-priority matters to Management when required.

• Review daily priorities and take the necessary action to achieve results.

• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.

• Install, test, maintain and repair hardware and software.

• Document processes and record tickets for outstanding work.

• Manage high-priority incidents both on-site and off-site.

Benefits

• Salary: £30,000 - £40,000 per year depending on experience.

• 40 days paid holiday annually.

At least 5 years' experience in a similar role, with experience in:

• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)

• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)

• Intune and RMM and Telephone platform experience

• Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)

• Ability to proactively support and collaborate with service providers.

• Follow industry best practices processes.

• Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc)

• Azure administration and implementations

• Good understanding and knowledge of Windows 10, Windows 11 and Mac

• Familiar with different client builds/imaging.

• Strong customer support, written and verbal communication, and be a team player.

• Ability to problem-solve independently.