It Engineer

Emplyfy; Haslemere; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per year

40 days paid holiday

Job summary

Emplyfy, a fully fledged MSP, is seeking an IT Engineer to join its fast-paced team in the United Kingdom. You will be the initial contact for customers, troubleshoot on-site, manage incidents, and ensure SLAs are met.

The role requires strong technical knowledge, customer communication, and the ability to work with diverse platforms. With 5+ years in a similar role, you will handle Cyber Essentials, GDPR security standards, Office 365, Intune, RMM, Azure, and Windows/Mac environments while

Qualifications

• At least 5 years' experience in a similar IT role.
• Configuring and implementing Cyber Essentials and GDPR security standards.
• Experience with Office 365 Cloud services.
• Experience with Intune, RMM and telephone platforms.
• Knowledge of network infrastructure and security.
• Azure administration and Windows/macOS familiarity.
• Strong customer-facing communication and problem-solving skills.

Responsibilities

• Act as first point of contact for customers.
• Visit customer sites to troubleshoot, resolve issues and perform maintenance.
• Manage incidents and requests via the Service Desk Tool.
• Keep customers updated on cases within SLAs.
• Escalate high-priority matters to Management when needed.
• Review priorities and take necessary actions to achieve results.
• Monitor site integrity, usage, and reporting to meet business needs.
• Install, test, maintain, and repair hardware and software.
• Document processes and tickets for outstanding work.
• Handle high-priority incidents on-site and remotely.

Skills

Cyber Essentials & GDPR

Office 365

Intune & RMM

Network infrastructure

Azure administration

Windows Server 2016/2019/2022

Windows 10/11 & Mac

Imaging

Customer support

Problem solving

Service escalation

Job description

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.

• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.

• Manage incoming incidents and requests through the Service Desk Tool.

• Keep customers updated on their cases in accordance with Service Level Agreements.

• Escalate high-priority matters to Management when required.

• Review daily priorities and take the necessary action to achieve results.

• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.

• Install, test, maintain and repair hardware and software.

• Document processes and record tickets for outstanding work.

• Manage high-priority incidents both on-site and off-site.

Benefits

• Salary: £30,000 - £40,000 per year depending on experience.

• 40 days paid holiday annually.

At least 5 years' experience in a similar role, with experience in:

• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)

• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)

• Intune and RMM and Telephone platform experience

• Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)

• Ability to proactively support and collaborate with service providers.

• Follow industry best practices processes.

• Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc)

• Azure administration and implementations

• Good understanding and knowledge of Windows 10, Windows 11 and Mac

• Familiar with different client builds/imaging.

• Strong customer support, written and verbal communication, and be a team player.

• Ability to problem-solve independently.