It Engineer

Emplyfy; Thatcham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy, a UK-based MSP, seeks an IT Engineer to join a fast-paced team like the one described. You will be the first point of contact for customers, visit sites to troubleshoot issues, and manage incidents through the service desk.

The ideal candidate has 5+ years in a similar role, with Cyber Essentials, GDPR security, Office 365, Intune and network experience. You will work collaboratively and independently to maintain high service standards.

Qualifications

• At least 5 years in a similar IT support/engineer role.
• Experience configuring Cyber Essentials and GDPR security standards (mandatory).
• Proficient with Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).
• Strong customer-facing and written communication skills.

Responsibilities

• Act as the first point of contact for customers.
• Attend customer sites as required to troubleshoot and resolve problems; perform scheduled maintenance.
• Manage incidents and requests through Service Desk tooling.
• Keep customers updated on cases in line with SLAs.
• Escalate high-priority matters to management when needed.
• Review daily priorities and take actions to achieve results.
• Monitor integrity and status of customer sites; ensure business requirements are met.
• Install, test, maintain and repair hardware and software.
• Document processes and record tickets for outstanding work.
• Manage high-priority incidents on-site and off-site.

Skills

Customer support

Network troubleshooting

Windows Server administration

Azure administration

Cyber Essentials & GDPR security

Office 365 administration

Tools

Intune

RMM

Telephone platform

Office 365 Cloud

Job description

Are you looking to take the next step in your IT career with an established international high-tech organisation? Our client is a fully-fledged MSP provider supporting some of the most recognised companies in the market and is looking for a motivated and energetic IT Engineer to join its team.

This is an opportunity for someone who enjoys working in a fast-paced, high-energy environment and is looking to develop their career.

Key Responsibilities

• Act as the first point of contact for customers.

• Attend customer sites as required to troubleshoot and resolve problems or issues, and carry out scheduled maintenance.

• Manage incoming incidents and requests through the Service Desk Tool.

• Keep customers updated on their cases in accordance with Service Level Agreements.

• Escalate high-priority matters to Management when required.

• Review daily priorities and take the necessary action to achieve results.

• Monitor the integrity and status of customer sites, including usage, revisions, views and reporting, while ensuring customer business requirements are maintained to the highest standard.

• Install, test, maintain and repair hardware and software.

• Document processes and record tickets for outstanding work.

• Manage high-priority incidents both on-site and off-site.

Benefits

• Salary: £30,000 - £40,000 per year depending on experience.

• 40 days paid holiday annually.

At least 5 years' experience in a similar role, with experience in:

• Configuring and implementing Cyber Essentials and GDPR security standards (mandatory)

• Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)

• Intune and RMM and Telephone platform experience

• Network Infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLAN's)

• Ability to proactively support and collaborate with service providers.

• Follow industry best practices processes.

• Windows Server 2016, 2019, 2022 (Group Policies, Security Policies etc)

• Azure administration and implementations

• Good understanding and knowledge of Windows 10, Windows 11 and Mac

• Familiar with different client builds/imaging.

• Strong customer support, written and verbal communication, and be a team player.

• Ability to problem-solve independently.