IT Engineer

JR United Kingdom; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated IT support professional to join their close-knit team in Bristol. This full-time, on-site role offers a fantastic opportunity to provide hands-on technical support directly to end users, tackling everything from walk-up queries to break-fix incidents. The ideal candidate will possess strong troubleshooting skills, a methodical approach, and a good understanding of Microsoft 365 and cloud technologies. If you thrive in a dynamic environment and enjoy building relationships, this role is perfect for you.

Qualifications

• Experience in a similar IT support role.
• Strong troubleshooting skills and calm approach.

Responsibilities

• Troubleshooting and resolving software and hardware issues.
• Delivering IT inductions for new starters.
• Managing and prioritising your own queue of tickets.

Skills

Troubleshooting skills

Communication skills

Customer service skills

Knowledge of Microsoft 365

Understanding of network infrastructure

Proactive attitude

Tools

Windows systems

Cloud technologies (Intune, Azure)

Job description

Social network you want to login/join with:

? Bristol | ? Up to £30,000 | ? Full-time, permanent

A great opportunity for an experienced IT support professional who enjoys working directly with end users. This fully on-site role involves providing day-to-day technical support at a single client location, handling everything from walk-up queries and inductions to break-fix incidents and small project work.

What you’ll be doing:

• Troubleshooting and resolving software and hardware issues
• Responding to ad-hoc walk-ins from staff with IT problems
• Delivering IT inductions for new starters
• Managing and prioritising your own queue of tickets
• Maintaining a strong first-time fix rate
• Building and maintaining good working relationships with the client
• Escalating issues where needed and supporting wider project work
• Keeping documentation accurate and up to date
• Supporting and mentoring 1st line colleagues where possible

What we’re looking for:

• Previous experience in a similar support role
• Strong troubleshooting skills and a calm, methodical approach
• Good knowledge of Microsoft 365, Windows systems, and cloud technologies (e.g. Intune, Azure)
• Excellent communication and customer service skills
• Understanding of network infrastructure
• A proactive attitude and willingness to keep learning

This is a hands-on, people-facing role, perfect for someone who enjoys variety and being part of a close-knit IT team.