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IT Engineer
Click Digital
Alnwick
On-site
GBP 80,000 - 100,000
Full time
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Job summary
An established industry player is seeking an IT Engineer to join their team on a contract basis. This role involves managing service tickets, performing hardware repairs, and ensuring effective asset management within a Defence organization. The ideal candidate will have a strong background in PC field service, excellent troubleshooting skills, and the ability to work under pressure. With opportunities to gain further training in HP and Dell technologies, this position offers a chance to grow within a supportive environment while contributing to critical operations. If you are ready to take on new challenges and make a difference, this role is for you.
Qualifications
- 2+ years in PC field service or workshop environment required.
- Must have SC clearance or ability to obtain it.
Responsibilities
- Manage ticket queues and ensure service levels are met.
- Perform hardware repairs and manage asset stock effectively.
Skills
Education
Job description
We are recruiting for an IT Engineer on contract to work for a leading Defence organisation based in Alnwick, Northumberland.
Essentials:
- Must have SC clearance / or be able to gain this, UK National with a UK passport.
- Must join the OOH rota and standby.
- Must have a full clean driving licence.
- 2 years+ experience in a PC field service environment or PC field workshop environment.
- Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
Accredited or willing to go through HP & Dell - Desktop and Laptop training.
Summary of responsibilities:
- Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain service levels as per contract.
- Hub stock management including asset management of kit in/out (scan items in/out of locations) as per contract.
- Effective management of disposals that go through their Hub as per contract.
- Triage and perform hardware repairs of 'in warranty kit' and liaise with vendors for parts and returns as per contract.
- Locker replenishments where appropriate as per contract.
- Highlight potential issues with service/potential service improvements to their Team Leader.
- Follow any agreed processes and procedures either from the Authority (site regulations etc).
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