IT Engineer

Energy Vault; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading technology powerhouse in the energy field as an IT Engineer in Aberdeen. This full-time role involves delivering technical support, managing incidents, and ensuring high levels of customer satisfaction. Be part of a progressive team focused on fostering a flexible and inclusive work culture, with opportunities for growth and professional development.

Benefits

Career paths with mentoring and growth dialogue

Access to a training budget and digital courses

Flexible work environment

Social clubs and events

Diversity initiatives

Qualifications

• 1-4 years in an IT service environment focusing on technical support.
• Strong understanding of networking principles, including VPN, DNS, and switching.
• Previous customer service experience highly desirable.

Responsibilities

• Manage incidents and requests to resolution while ensuring customer satisfaction.
• Provide support through various channels including phone and live chat.
• Collaborate with external service providers to resolve incidents.

Skills

Customer Service

Technical Support

Incident Management

Problem Solving

Communication

Education

ITIL Foundation Level Certification

Working knowledge of ITIL frameworks

Tools

ServiceNow

Job description

IT Engineer

Cegal is growing to become a leading global technology powerhouse for the energy industry and a contributor to driving the green transition. We’re experiencing solid growth in digitalization projects and now we’re looking for new colleagues.

We're seeking an IT Engineer to join our IT Operations team. You will play a key role in ensuring the smooth delivery of technical support to our clients, both remotely and onsite, as needed.

Reporting to the Customer Support Manager, you'll be responsible for investigating and resolving technical support cases, while maintaining the highest standards of customer service.

Located in the Aberdeen area, this full-time role offers you the opportunity to be part of a forward-thinking team, supporting critical IT operations.

As our IT Engineer, you will:

• Manage incidents and requests to resolution while maintaining high levels of customer satisfaction.
• Provide support via phone, live chat, and technical escalations, using our ITSM tool in line with ITIL best practices and service level agreements.
• Proactively address potential service issues or outages to minimize customer impact.
• Collaborate with external service providers to resolve incidents efficiently.
• Contribute to the creation and updating of technical documentation for the Knowledge Base.
• Participate in ongoing projects and service improvement initiatives.
• Support Service Desk operations, including out-of-hours standby rota as part of a 24-hour service requirement.
• The role may require work both remotely and onsite depending on business requirements.

To thrive in this role, we believe you share our passion for technology and interest in learning, and that you probably have:

• ITIL Foundation level certification or strong working knowledge of ITIL frameworks.
• Experience with IT Service Management tools (e.g., ServiceNow) and Microsoft technologies.
• 1-4 years of experience in an IT service environment, with a focus on providing technical support to enterprise clients.
• Solid understanding of networking principles, including VPN configuration, DNS, and switching.
• Proven ability to deliver technical support via phone, written, and in-person communication.
• Previous customer service experience is highly desirable.
• Valid driving licensce is required.

If you're passionate about IT service delivery and enjoy solving complex technical challenges, we would love to hear from you!

Why us?

Because at Cegal - You matter. As a Cegalian you will be seen, heard, and appreciated. You are part of an Inclusive working environment where you can be your true self, and bring all your skills, experience and personality into the workplace. We take pride in being accountable problem solvers who turn complexity into digital success stories. We call that beingFuss Fighters. You will work with colleagues who are Super Skilled in their fields, and have a culture of learning from others, sharing knowledge and growing.

At Cegal we are dedicated to creating a work culture that is flexible, accommodating, and inclusive of diverse needs. We prioritize employee well-being and support work-life balance. You give and receive – You matter.

Working in Cegal offers great opportunities for professional development and social engagement:

• Career paths - Advance your career with trainee programs, mentorship, growth dialogue.
• Influence - Ideal company size - global impact, yet stand out and make a difference
• Professional growth – Benefit from a training budget and dedicated time for learning and growth, while enjoying access to digital courses and our very own certification center.
• Fun at work - 870+ employees, 20+ social clubs, including football, game nights, wine tasting, and company trips.
• Technology - We are passionate about new tech. Test the latest technologies and implement them in real-world scenarios.
• Work-life balance - Enjoy a supportive and flexible work environment that enables you thrive both professionally and personally.
• Diversity - support diversity in the tech industry through our Diversity at Cegal initiative, Women at Cegal network or our platinum partnership with the Oda Network

Want to know more about these and other benefits? Visit our careers page: https://www.cegal.com/en/careers/working-at-cegal

Want to join our adventure? Send your CV and a motivational letter!

Candidates will be interviewed on a rolling basis.

Location:Aberdeen

Salary band: £25-£35 000

Questions?Contact the hiring manager Chris Rankin([e-mail]) or Talent Acquisition SpecialistJoachim Croft Guslund ([phone])

This is a direct company recruitment. We will not accept applications or candidates via employment agencies. As a candidate you will need to have a valid working visa for the UK. Cegal does not sponsor visas.For successful candidates, Cegal might ask for consent to perform a background check.