IT End User Support Analyst (IT Career Switch Available)

The Talent Locker Ltd.; Basingstoke; Hybrid; GBP 31,000 - 38,000; Full time

Job summary

A leading IT support firm in Basingstoke seeks an IT End User Support Analyst. You will support over 1,500 users, troubleshoot IT issues, and engage in hands-on device management. This role offers hybrid working and a salary of £31-38k along with excellent benefits including private medical. Ideal for a problem-solver passionate about technology and customer interaction.

Benefits

Private Medical

26 days holiday

Buy/sell holidays

Up to 9% employer pension

Qualifications

• Good grounding in troubleshooting hardware, applications, networking and Microsoft 365 tools.
• Familiarity with tools like Active Directory, Intune, Windows OS, and Office 365.
• Ability to work on-site as needed.

Responsibilities

• Support 1,500+ users across manufacturing and corporate environments.
• Set up and troubleshoot devices.
• Manage on-site hardware and user onboarding/offboarding.

Skills

Problem-solving

Troubleshooting hardware

Microsoft 365

Networking

User onboarding/offboarding

Tools

Active Directory

Intune

Windows OS

Office 365

Job description

IT End User Support Analyst, Basingstoke, £31-38k + Benefits including private Medical, Hybrid Working).

Career Switch / IT Career available in an IT Support Team.

Are you a people-first problem-solver with a passion for technology and hands-on IT support? This is a great opportunity to join a global IT team supporting critical infrastructure and manufacturing environments—not just from behind a service desk, but actively resolving real-world IT issues on the ground.

Whether you’re early in your IT career or have a few years of experience, this is your chance to part of a genuinely collaborative, multi-site support operation – where you will not just sit on a support desk.

You’ll be part of a global team supporting 1,500+ users across manufacturing and corporate environments. From setting up and troubleshooting devices to managing on-site hardware and supporting user onboarding/offboarding, you’ll be doing more than repeat ticket resolution—this is about real troubleshooting and end-to-end ownership of issues.

There’s some on site required at a secondary site about an hour north of Basingstoke (once every week or two which is expensed), where you’ll be the face of IT—ensuring smooth service, resolving escalated issues and maintaining critical IT infrastructure.

If you are looking for something new, and have a good grounding in troubleshooting hardware, applications, networking and Microsoft 365 tools and have Familiarity with tools like Active Directory, Intune, Windows OS and Office 365.

There is a great benefits scheme including Private Medical, 26 days holiday, Buy/sell holidays, up to 9% employer pension and a whole suite of other benefits.

The office is Basingstoke there’s some on site required at a secondary site about an hour north of Basingstoke (once every week or two which is expensed), where you’ll be the face of IT—ensuring smooth service, resolving escalated issues and maintaining critical IT infrastructure.

Join a hands on, high autonomy support team working in a customer facing environment with regularly desk side & field work.

Due to the nature of the organisation, you would need to pass a security vetting.