IT End User Computing Engineer

The Priory Hospital; Glasgow; On-site; GBP 30,000 - 39,000; Full time

Job summary

A leading healthcare group is seeking an IT End User Computing Engineer for their Glasgow office. This full-time role involves supporting EUC infrastructure, resolving incidents, and contributing to major projects. The ideal candidate will have extensive experience in desktop support and EUC technologies, along with strong communication skills. The position offers competitive pay and a comprehensive benefits package, including private healthcare and generous holiday allowances.

Benefits

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare

Hospital discounts for friends and family

Family-friendly policies

Life insurance

Paid charity/volunteer day

Training and development opportunities

Qualifications

• At least 3 years of experience in End User Computing or Desktop Support.
• Experience with EUC technologies and image design/deployment.

Responsibilities

• Undertake break fix and support activities on EUC infrastructure.
• Resolve EUC issues and ensure work is logged and prioritized.
• Support the Service Desk to meet SLAs.

Skills

Communication

Interpersonal Skills

Tools

Active Directory

Office 365

Windows 7/10

Mobile Device Management

Virtualization

TCP/IP

LAN/WAN

Scripting

Job description

Overview

IT End User Computing Engineer

Full Time - Permanent

Location: Hillington, Glasgow (Must be able to travel to offices for training)

Salary: Up to £39,000.00 per annum (depending on level of experience, training and qualification)

We have an opportunity for an IT End User Computing Engineer to join our team in the IT department based in Hillington, Glasgow.

This is a full-time role for 37.5 hours a week. The role holder will be required to cover a shift rotation: 8-4, 9-5, 10-6.

Duties Of This Role Include

1. Undertake typical break fix and support activities on all EUC related infrastructure, both on-site and remotely, including general maintenance and system upgrades.
2. Resolve EUC issues and escalations within defined timescales.
3. Ensure all work is properly logged and prioritized.
4. Resolution of EUC-related incidents and problems.
5. Provide out of hours support when necessary.
6. Deliver high levels of support to Circle Health Group’s central infrastructure and other critical systems.
7. Configure, support, and develop secure EUC platforms.
8. Support the delivery of major EUC projects and change programs.
9. Follow and develop team processes.
10. Travel to sites as required.
11. Support the Service Desk to meet SLAs.
12. Document all project phases for knowledge transfer.
13. Act as the key liaison between the IT Service Desk and the EUC team.

Applicants Should Meet The Following Criteria

1. At least 3 years of experience in an End User Computing or Desktop Support role within a medium/large organization.
2. Experience with EUC technologies such as group policy management, Windows 7/10, physical hardware, Active Directory, Office 365, scripting, Mobile Device Management, virtualization, TCP/IP, LAN/WAN, Windows networking.
3. Over 1 year of experience in image design and deployment technologies.
4. Over 1 year of experience with vendor patching and patch management technologies.
5. Excellent communication and interpersonal skills.
6. Ability to set personal objectives aligned with business and team goals.

Salary & Benefits

Circle Health Group offers competitive salaries and a wide range of benefits, including:

• 25 days holiday + bank holidays, increasing to 30 days with service
• Private Pension Scheme
• Private Healthcare including pre-existing conditions
• Hospital discounts for friends and family
• Family-friendly policies including enhanced maternity, paternity, and adoption pay
• Life insurance
• One paid charity/volunteer day per year
• Rewards and voluntary benefits, including blue light card
• Free wellbeing services
• Employee referral scheme
• Recognition programs
• Training and development opportunities

And much more!

Circle Health Group values diversity and strives to create an inclusive environment for all colleagues, fostering growth and professional development aligned with our principles of selflessness, compassion, commitment, collaboration, bravery, agility, tenacity, and creativity. Learn more about our philosophy at our website.