IT & Digital Transformation Officer

Mocketts Wood Surgery; Broadstairs; On-site; GBP 35,000 - 45,000; Full time

Job summary

A local GP Surgery in Broadstairs seeks an IT and Digital Transformation Officer to enhance IT systems and digital services. This role involves managing infrastructure, supporting staff with technology, and driving digital innovation for better patient care. The ideal candidate has extensive IT skills, knowledge of GP systems, and a commitment to ongoing professional development.

Qualifications

• Proven experience in IT support, system administration, or digital services management.
• Knowledge of networking, hardware, and software troubleshooting.
• Experience with data protection legislation (GDPR) and NHS information governance.

Responsibilities

• Manage the practices IT infrastructure, including computers, printers, and servers.
• Provide first-line technical support for staff, diagnosing and resolving IT issues.
• Lead projects to implement and optimise digital tools and support NHS Digital initiatives.

Skills

Advanced IT skills

Knowledge of GP clinical systems

Understanding of cyber security practices

Excellent problem-solving skills

Strong communication skills

Education

Certification in IT-related qualifications

Tools

EMIS

SystmOne

Docman

TeamsNet

Job description

We have developed a new role to enhance and complement our team. The IT and Digital Transformation Officer will lead the maintenance, improvement, and future-proofing of the practices IT systems, digital services, and data processes. This role focuses on supporting day-to-day technical needs, implementing new technology solutions, and driving digital innovation to enhance patient care and operational efficiency.

Main duties of the job

IT Infrastructure and Support

Manage/maintain the practices IT infrastructure, including computers, printers, servers, and telephony systems.

Provide first-line technical support for staff, diagnosing/resolving IT issues promptly.

Work closely with external IT providers to ensure robust, secure, and up-to-date systems.

Administer/maintain user accounts, permissions, and security protocols for clinical systems (e.g., EMIS, Docman).

Ensure network stability, data backups, and cyber security measures are in place/effective.

Oversee rollout of new hardware, software, and system upgrades.

Digital Transformation and Innovation

Lead projects to implement and optimise digital tools, such as online consultations, remote monitoring and patient self-service systems.

Support the integration of NHS Digital initiatives, including the NHS App and other patient-facing platforms.

Identify and evaluate emerging technologies that can improve patient access, data security, and practice efficiency.

Train/support staff in the use of new systems and digital workflows.

Maintain and enhance the practice website and digital communication channels.

Data Management & Reporting

Ensure data accuracy, security, and compliance with GDPR, NHS information governance.

Develop/run regular data reports to support clinical performance monitoring, QOF, and IIF targets.

Support data-driven decision-making, creating dashboards, reports, and analytics tools.

Assist in data audits and quality improvement projects

About us

Mocketts Wood Surgery is a GP Surgery looking after 9300 patients. We are based in the beautiful village of St Peters in Broadstairs. We currently have a fabulous team comprising of 5 GP's, 3 Practice Nurses, 1 Nurse Associate, 1 Pharmacist, 2 Health Care Assistants, 2 Frailty & Social care Coordinators and administrators, who work together to provide high levels of clinical excellence and support to our patients.

We are looking to complete and enhance our team by fulfilling the post of a professional, positive and an enthusiastic IT & Digital Transformation Officer.

Patient care is our priority and is the centre of all that we do.

We therefore would expect the successful applicant to have a skill set that includes a willingness to undertake continuous professional development in digital health and technology. Flexibility to adapt to rapidly changing technologies & priorities. Commitment to patient confidentiality & ethical IT practices.

Job responsibilities

Main Duties & Responsibilities

IT Infrastructure & Support

Manage and maintain the practices IT infrastructure, including computers, printers, servers, and telephony systems.

Provide first-line technical support for staff, diagnosing and resolving IT issues promptly.

Work closely with external IT providers to ensure robust, secure, and up-to-date systems.

Administer and maintain user accounts, permissions, and security protocols for clinical systems (e.g., EMIS, SystmOne, Docman).

Ensure network stability, data backups, and cyber security measures are in place and effective.

Oversee the rollout of new hardware, software, and system upgrades.

Lead projects to implement and optimise digital tools, such as online consultations, remote monitoring, and patient self-service systems.

Support the integration of NHS Digital initiatives, including the NHS App and other patient-facing platforms.

Identify and evaluate emerging technologies that can improve patient access, data security, and practice efficiency.

Train and support staff in the use of new systems and digital workflows.

Maintain and enhance the practice website and digital communication channels.

Data Management & Reporting

Ensure data accuracy, security, and compliance with GDPR and NHS information governance standards.

Develop and run regular data reports to support clinical performance monitoring, QOF, and IIF targets.

Support data-driven decision-making by creating dashboards, reports, and analytics tools.

Assist in data audits and quality improvement projects.

Key Skills & Attributes

Advanced IT skills, including troubleshooting, system administration, and Microsoft Office proficiency.

Knowledge of GP clinical systems (EMIS / SystmOne) and NHS digital platforms.

Understanding of cyber security best practices.

Excellent problem-solving skills with the ability to introduce and implement new technology solutions.

Strong communication and training skills for supporting staff in IT adoption.

Ability to manage multiple projects with attention to detail.

Experience & Qualifications

Proven experience in IT support, system administration, or digital services management.

Knowledge of networking, hardware, and software troubleshooting.

Experience with data protection legislation (GDPR) and NHS information governance.

Ability to lead technology projects from planning to completion.

Experience working in a GP surgery, NHS organisation, or healthcare IT role.

Certification in IT-related qualifications

Experience with cloud platforms, remote working solutions, or cyber security tool

Person Specification

Experience

• Experience & Qualifications
• Proven experience in IT support, system administration, or digital services management.
• Knowledge of networking, hardware, and software troubleshooting.
• Experience with data protection legislation (GDPR) and NHS information governance.
• Ability to lead technology projects from planning to completion.
• Experience working in a GP surgery, NHS organisation, or healthcare IT role.
• Experience with using EMIS, DOCMAN, TEAMSNET.
• Experience with cloud platforms, remote working solutions, or cyber security tools.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.