IT Desktop Support Technician Apprentice (Apprenticeship)

www.findapprenticeship.service.gov.uk - Jobboard; Windsor; On-site; GBP 12,000 - 18,000; Full time

Job summary

A national apprenticeship program in England is offering a position for an Information Communications Technician, focusing on providing IT support for various user needs. Responsibilities include system monitoring, hardware maintenance, and project support. The role offers a pathway to senior positions within the Infrastructure team and requires GCSEs in Maths and English. Ideal candidates will possess strong attention to detail and organizational skills.

Responsibilities

• Respond to all 1st line support requests from staff.
• Perform proactive checks on hardware and software.
• Maintain and repair components of the IT environment.
• Carry out software installations and hardware upgrades.
• Manage primary backup systems and data.
• Produce and maintain accurate documentation.
• Support development and implementation of new technologies.
• Provide ad-hoc advice and training to end users.

Skills

Attention to detail

Organizational skills

Team mindset

Customer-focused

Solution-oriented

Education

GCSE's grades 9/A* - 4/C including Maths and English

Job description

Job duties include:


Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation.
System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure.
Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users.
Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance.
Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability.
Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference.
Project Work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed.
Training and User Guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving day-to-day efficiency.


Training
Information Communications Technician Apprenticeship Level 3The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:

The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.

The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:

Networking Essentials

Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness TrainingFor each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.


Qualifications required

GCSE's grades 9/A* - 4/C including Maths and English.

Skills required


Exceptional attention to detail.
Organisational and prioritisation skills, and a collaborative team mindset.
Being customer-focused.
Solution-oriented, and open to change is highly desirable.


Prospects
Progression into a more senior role within the Infrastructure team or one of the other teams in the IT Department.
Qualification / Standard : ST0973 Information communications technician
Duration 18 months