IT Desktop Support Technician

Global Technology Solutions; Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in technology solutions seeks an IT Support Specialist to provide extensive support for hardware and software systems. The role involves diagnosing complex issues, assisting in installations, and ensuring smooth IT operations across the organization. Ideal candidates will have strong technical knowledge and experience in resolving a variety of IT support calls in an efficient manner.

Qualifications

• Experience in IT support roles.
• Strong knowledge of IT systems and infrastructure.
• Ability to resolve complex service issues.

Responsibilities

• Assist in delivering IT support for hardware, software, and peripherals.
• Perform installations, configurations, and fault-finding.
• Track support call progress and escalate issues timely.

Skills

Technical knowledge of IT systems

Fault-finding

Problem rectification

Hardware and software support

Communication skills

Job description

Manage and participate in the support of IT systems, projects, and staff across the organization. A detailed knowledge of systems and infrastructure is required to diagnose complex integrated service issues.

Provide specialist knowledge and guidance on technical aspects of systems and services, acting as a local expert and reference point.

Responsibilities include: assisting in the delivery of IT support for hardware, software, and peripheral equipment; resolving IT support calls efficiently; performing installations, configurations, relocations, and decommissioning of hardware and software; fault-finding and problem rectification; tracking support call progress; escalating issues appropriately; and promoting good practices in hardware, software, and IT security.

DUTIES AND RESPONSIBILITIES

Ensure all IT services support organizational delivery, efficiency, and reliability.

Ensure hardware and software meet standards, are compatible, and facilitate smooth transitions between platforms.

Enhance the profile of IT services by providing effective and responsive support.

Identify resolution methods for reported problems, allocate resources, and ensure user satisfaction.

Analyze service deficiencies and implement corrective measures.

Refer complex issues to specialists and ensure prompt responses.

Provide technical advice on desktop hardware, software, and consumables.

Support hardware, software, and peripherals used within the organization.

Resolve support calls promptly and efficiently.

Complete installations, configurations, relocations, and decommissioning appropriately.

Fault-find and rectify problems effectively.

Track support call progress and escalate issues timely.

Promote good practices in hardware, software, and IT security.

Provide onsite and remote technical support and network administration throughout incident lifecycles.

Collaborate closely with IT teams and the wider organization.

Deliver high-quality, client-focused services to users.

Advise on IT support aspects of new systems, ensuring ease of support post-installation.

Maintain system documentation and consult managers for updates.

Liaise with users and departments on IT issues.

Ensure system operations adhere to schedules and coordinate with users and suppliers for issue resolution.

Assist with new system implementations and participate in IT projects.

Advise users on system security in line with policies.

Provide cross-team desktop support to healthcare and community-based teams.

Perform additional duties as assigned by the IT Support Team Leader.

If you possess the required skills, apply now!