IT Desktop Support Manager

NHS; City Of London; On-site; GBP 56,000 - 64,000; Full time

Job summary

A major healthcare organization in London is seeking an IDT Desktop Support Manager to oversee a desktop support team and enhance service delivery. The role demands experience in large organizations and system implementations in healthcare settings. Candidates should possess strong analytical skills, be customer-focused, and demonstrate an understanding of health service information systems. Salary ranges from £56,276 to £63,176 annually.

Qualifications

• Experience of large organization.
• Managed staff and large teams.
• Experience of System Implementation in the NHS.

Responsibilities

• Manage a desktop support team.
• Triage tickets.
• Develop and improve the service delivery function.

Skills

Technical analysis

Customer focus

Change Management

Education

Degree level or 2 years experience in a large organization

Job description

St George's University Hospitals NHS Foundation Trust is looking to recruit a band 7, IDT Desktop Support Manager.

The role would be part of the Digital Infrastructure and Technical Support Team, supporting clinical and non-clinical users throughout the trust in their use of all IDT services and where appropriate offering advice and support to the user. Managing a desktop support team (17 staff) and managing and triaging tickets for the team. You will also be required to develop and improve the service delivery function.

Main duties of the job

The post holder should also be able to work independently and problem solve with a keen eye for detail in a highly pressured environment as well as being able to deal professionally with a variety of teams and departments. They will have a broad range of responsibilities for ensuring that the entire ICT Operations service provision is fit to support the current clinical services being provided by the Trust and that any problems reported by end users are investigated and resolved with the aid of third party suppliers where necessary.

The post holder will be able to prioritise workloads effectively and ensure issues are resolved and requests are completed within the agreed SLA support for IT systems in St Georges Hospital, Queen Mary Hospital and community sites including the requirement to fix, maintain and dispose of devices.

About us

St George's University Hospitals NHS Foundation Trust is one of the country's principal teaching hospitals and our main site is shared with St George's, University of London, which trains medical students and carries out advanced medical research. We have over 9,000 dedicated staff serving a population of 1.3 million across south-west London.

We deliver a large number of services, such as cardiothoracic medicine and surgery, neurosciences and renal transplantation. We also cover significant populations from Surrey and Sussex, totalling around 3.5 million people. As well as acute hospital services, we provide a wide variety of specialist care and a range of community services to patients.

Job responsibilities

The main responsibilities for this role include managing a desktop support team, triaging tickets, and developing and improving the service delivery function.

Person Specification

Experience

• Experience of large organisation
• Managed staff and large teams
• Manage both BAU and Project workload
• Experience of improving work procedures and practices
• Experience of System Implementation in the NHS
• Experience of System Implementation/planning

Skills and Knowledge

• Able to record complex technical details accurately and able to document technical procedures
• Proven ability to analyse, assimilate, investigate and resolve complex queries where the outcome is not otherwise obvious or specified
• Customer focused and proactive - able to put the customer at the heart of everything you do
• Understanding and knowledge of health service information systems and the role of Information Governance
• Change Management Knowledge and experience of large system deployments within a healthcare environment

Education or equivalent experience

• Degree level or 2 years or above experience in a large organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Salary: £56,276 to £63,176 a year, including HCAS - inner.