IT Desktop Support Engineer - London - 3rd Line

Experis; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading health and welfare organisation in London seeks an IT Desktop Support Engineer to provide exceptional IT support. The role requires supporting Microsoft technologies, leading device rollouts, and ensuring smooth desktop operations. This hybrid position offers a balance between on-site and remote work. Ideal candidates will have relevant certifications and strong customer service skills, along with experience in managing Apple devices and cybersecurity practices.

Benefits

Pension

Health Care

Excellent Benefits

Qualifications

• Proven experience in supporting Microsoft technologies.
• Experience leading desktop support and remote device rollouts.
• Excellent communication and customer service skills.

Responsibilities

• Provide friendly IT support to users.
• Collaborate with Service Desk Team on Microsoft issues.
• Ensure smooth operation of desktop and mobile technologies.

Skills

Support Microsoft technologies (D365, O365)

Desktop support and remote device rollouts

Apple MacOS and iOS proficiency

Device lifecycle management knowledge

Networking (LAN, WAN, VPN)

Customer service skills

Cybersecurity best practices awareness

Education

AZ-900 - Microsoft Azure Fundamentals

MS-101 - Microsoft 365 Mobility and Security

ITIL Certification

Job description

Social network you want to login/join with:

IT Desktop Support Engineer - London - 3rd Line, London

col-narrow-left

Client:

Experis

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

f5c63134e729

Job Views:

5

Posted:

12.08.2025

Expiry Date:

26.09.2025

col-wide

Job Description:

Location: London Job Type: Permanent Industry: Cloud & Infrastructure Job reference: BBBH416747_1754032544 Posted: about 5 hours ago

IT Desktop Support Engineer - Permanent

Paddington, London - On-Site

£40,000 + Pension, Health Care & Excellent Benefits

Are you tech-savvy with knowledge of working and supporting Microsoft technologies, software and operating systems such as D365, O365, Active Directory, Exchange, Windows 10/11, AutoPilot, MDM, Tablets and Hand-Held Devices, BYOD, Server 2016+, Azure, Intune, BitLocker, and Power Platform?

Are you a key problem solver with a passion for delivering exceptional IT support? Join a leading health and welfare organisation with over 200,000 clients across the UK and Europe, as they continue to grow and innovate.

We're looking for an experienced IT Desktop Support Engineer to be the face of IT at our client's London office. This is a hybrid role with just one day per week on-site, offering the perfect balance of flexibility and hands-on engagement.

Your Role:

As the go-to IT expert in the London office, you'll provide friendly, jargon-free support to users, ensuring smooth operation of all desktop and mobile technologies. You'll also collaborate with the wider Service Desk Team to manage and resolve issues across the Microsoft ecosystem.

What You'll Bring:

Proven experience supporting Microsoft technologies: D365, O365, Active Directory, Azure, Intune, Exchange, Windows 10/11, Server 2016+, BitLocker, Power Platform

Experience leading desktop support and remote device rollouts

Proficiency with Apple MacOS and iOS in enterprise environments

Familiarity with Intune, AutoPilot, and Microsoft Endpoint Manager

Knowledge of device lifecycle management, MDM, and BYOD policies

Strong understanding of networking (LAN, WAN, VPN)

Experience with Jamf Pro for Apple device management

Excellent communication and customer service skills

Awareness of cybersecurity best practices and ITIL processes

Required Certifications:

AZ-900 - Microsoft Azure Fundamentals

MS-101 - Microsoft 365 Mobility and Security

ITIL Certification or demonstrable working knowledge of ITIL

Why Join?

Be part of a mission-driven organisation making a real difference in health and welfare

Enjoy a hybrid work model with minimal on-site requirements

Access to comprehensive benefits including pension and healthcare

Work in a supportive, collaborative environment with room for growth

Interested?

Call Experis IT today on 0121 712 8715 to find out more and apply.