IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

JR United Kingdom; Belfast; On-site; GBP 24,000 - 32,000; Full time

Job summary

A high-profile organisation in Belfast is seeking multiple IT/Desktop Support Analysts due to ongoing growth. The role involves troubleshooting, client support, and managing new workstations, offering a strong benefits package including training and development. Onsite presence is required five days a week.

Benefits

Comprehensive training opportunities

Development opportunities

Qualifications

• Strong experience in IT support.
• Professional, friendly approach.
• Excellent verbal and written communication.

Responsibilities

• Support clients and keep them informed.
• Diagnose support cases with team assistance.
• Manage new workstation setups.

Skills

IT support

Troubleshooting

Problem-solving

Attention to detail

Communication

Tools

Windows server administration

Virtualization software

Cloud services (Azure/AWS)

Networks and firewalls

Job description

IT/Desktop Support Analyst x 2/3 - New (REFBJ23)

A high-profile organisation, recognised as a leader in its field, is seeking several IT/Desktop Support Analysts due to ongoing growth. Suitable candidates will have the following qualifications and skills:

• Strong experience in IT support
• Professional, friendly approach with the ability to perform well under pressure
• Punctuality, good attention to detail, and excellent written and verbal communication skills
• Good troubleshooting and problem-solving skills
• Enthusiasm to learn and develop new skills
• Knowledge of networks and firewalls, including troubleshooting
• Experience with Windows server administration
• Knowledge of virtualization software and cloud services (Azure/AWS) is highly beneficial

The duties include:

• Supporting clients, following ticketing procedures, and keeping clients informed
• Diagnosing support cases with team assistance
• Proactive maintenance of client networks using support tools
• Managing new workstation setups and user configurations
• Participating in technical projects, client meetings, and onsite support
• Implementing policies and procedures with the team
• Training and developing junior team members

An excellent benefits package is offered, including comprehensive training and development opportunities.

Please note, this position requires onsite presence 5 days a week.