IT Desktop Support

Barfoots of Botley; Chichester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Chichester is offering an excellent opportunity for a First Line/Desktop Support Technician to join their IT team. The role involves providing quality support to users, managing helpdesk calls, and facilitating IT training. With a strong emphasis on development and internal growth, this position is ideal for someone keen on building a career in IT within a supportive environment.

Benefits

Company pension scheme

Life Assurance

Employee Assistance Program

Discounted leisure membership

Cycle to work scheme

Free onsite parking

Discounted vegetable box scheme

Qualifications

• GCSEs in Maths and English required.
• Full driving license essential.
• Experience with diagnosing hardware and software issues.

Responsibilities

• Provide IT support across multiple channels (telephone, online, onsite).
• Install and set up user devices including laptops and PCs.
• Maintain records of support requests and resolution processes.

Skills

Communication

Teamwork

Problem Solving

IT Support

Education

4 GCSEs at grade 4 or higher including Maths and English

Tools

Microsoft Windows 10/11

Microsoft Office Applications

Anti-Virus Technologies

Cloud technologies

Apple mobile devices

Job description

A greatnew opportunity for a First Line/Desktop Support Technician to join our busy IT team.

As a First Line support, you will be an integral team member and will provide quality support and guidance to the businesses and end users. Reporting directly to the Head of IT, you will provide IT telephone, online and onsite first line support. You will also be responsible for the logging and administration of support calls on the IT helpdesk, resolving issues where possible and escalating as necessary.

This is an excellent opportunity to carve out an IT career within a modern, forward thinking organisation.

The successful applicant will have excellent communication and be capable of working effectively and efficiently as part of a team as well as in an individual role. Organised, with a positive attitude and genuine interest in technology and innovation, you will receive first class support, training and development to help you grow and develop within the organisation.

Key Responsibilities (including but not limited to):

• Ensure the IT Helpdesk is kept up to date, all calls are being responded to and users are kept up to date
• Raise calls on behalf of users on the IT helpdesk
• Answer inbound calls from users on the IT support phone line
• Setting up and installing laptops, PCs and mobile devices
• Assist with end user IT training
• Maintain appropriate records of time spent and actions taken on all work carried out
• Liaise with third parties for escalated support issues
• Perform PC hardware and software diagnostics and coordinate repairs

Required Knowledge/Experience:

• Microsoft Windows 10/11 Operating System
• Microsoft Office Applications
• Desktop PC and Laptop Hardware
• Anti-Virus Technologies
• Cloud technologies
• Apple mobile devices
• General understanding of wireless technology

Required Qualifications:

• 4 GCSEs at grade 4 or higher including Maths and English
• Full driving license essential

Training & Development

At Barfoots, we are committed to continuous improvement and endeavour to support internal progression & development opportunities wherever possible. Our Silver Investors in People award status is testament to our dedication towards continuously improvement learning and progression opportunities for all.

Why Work for Barfoots?

• Investors In People Silver Award status.
• Company pension scheme
• Life Assurance
• Employee Assistance Program
• Benefits Platform
• Development opportunities
• Discounted leisure membership
• Discounted vegetable box scheme
• Cycle to work scheme
• Free onsite parking
• Approved training centre for Highfield qualifications
• Rapidly growing company
• Committed to Sustainability